Manager, GCS, Customer Satisfaction Surveys gTech Ads

Google

11 - 13 years

Gurugram

Posted: 13/06/2025

Job Description

Minimum qualifications:

Bachelor's degree or equivalent practical experience.
11 years of experience developing relationships with customers, and working with digital media or digital marketing/advertising solutions.
5 years of experience in leading, mentoring, and developing teams.

Preferred qualifications:

Master's degree in Marketing, Technology, or equivalent practical experience.
10 years of experience in media advertising, marketing on the customer side, consulting, or digital marketing.
3 years of experience in managing people.
Experience in managing multi-market/regional stakeholders.

About the job

gTech Ads is responsible for all support and media and technical services for customers big and small across our entire Ad products stack. We help our customers get the most out of our Ad and Publisher products and guide them when they need help. We provide a range of services from enabling better self help and in-product support, to providing better support through interactions, setting up accounts and implementing ad campaigns, and providing media solutions for customers business and marketing needs and providing complex technical and measurement solutions along with consultative support for our large customers. These solutions range from bespoke and customized ones for our customers to scalable support for millions of customers worldwide. Based on the evolving needs of our ads customers, we partner with Sales, Product and Engineering teams within Google to develop better solutions, tools, and services to improve our products and enhance our client experience. As a cross-functional and global team, we ensure our customers get the best return on investment with Google and we remain a trusted partner.

The gCare GCS team is a solution-generating that helps our sales teams and advertisers. These solutions need to support millions of customers worldwide. In addition to consulting on the customer side, we work with Sales, Product and Engineering teams within Google to develop tools and services to improve our products based on the evolving needs of our users. As a cross-functional and global team.

Google Ads is helping power the open internet with the best technology that connects and creates value for people, publishers, advertisers, and Google. We’re made up of multiple teams, building Google’s Advertising products including search, display, shopping, travel and video advertising, as well as analytics. Our teams create trusted experiences between people and businesses with useful ads. We help grow businesses of all sizes from small businesses, to large brands, to YouTube creators, with effective advertiser tools that deliver measurable results. We also enable Google to engage with customers at scale.

Responsibilities

Partner with execute stakeholders to build and drive a holistic business strategy and narrative for the organization.
Lead the team of digital media specialists responsible for account level and help clients reach their marketing objectives.
Mentor and coach teams of marketing strategists to deliver performance and develop their digital marketing expertise. Provide mentorship, career evaluations and facilitate professional development plans.
Build a “team first” culture internally and nurture strong Americas sales partnerships.
Take calculated risks and challenge the status quo.

About Company

Google is a multinational technology company founded in 1998 by Larry Page and Sergey Brin. It is best known for its search engine but also develops products and services in areas like online advertising (Google Ads), cloud computing (Google Cloud), operating systems (Android, Chrome OS), web browsers (Chrome), and consumer electronics (Pixel devices, Nest). Google is a subsidiary of Alphabet Inc., its parent company formed in 2015. It plays a major role in shaping the internet, AI, and digital innovation globally.