Manager - GCC I On-site, Bangalore

We are seeking an experienced Operations Manager – Global Command Center (GCC) & Service Desk to lead IT operations, infrastructure monitoring, patching, and end-user support. The ideal candidate will have strong expertise in ITOM tools, client service management, and team leadership, ensuring high availability and service excellence. 

How you’ll make an impact   

• Manage 24x7 GCC operations for infrastructure monitoring, event correlation, and incident response. 

• Lead Service Desk operations, ensuring SLA compliance, CSAT improvement, and seamless end-user support. 

• Drive patching and automation activities using SCCM, Batch Patch, Hyper-V and other tools. 

• Monitor and optimize infrastructure with ServiceNow ITOM, SolarWinds, SCCM. 

• Act as primary point of contact for client escalations, governance calls, and stakeholder management. 

• Mentor and lead Service Desk & GCC teams, ensuring ITIL best practices are followed. 

What we’re hiring for    

• 10+ years of IT operations experience with at least 4–5 years in a managerial capacity. 

• Strong knowledge of infrastructure management, patching, and automation tools. 

• Hands-on expertise with ServiceNow ITOM/ITSM, SolarWinds, SCCM, Batch Patch, Hyper-V. 

• Proven experience managing Service Desk & GCC operations in enterprise/global environments. 

• Strong communication, leadership, and stakeholder management skills. 

• Familiarity with ITIL processes and SLA-driven service delivery. 

• ITIL Foundation/Intermediate ,Microsoft (SCCM / Hyper-V), ServiceNow Certified Administrator Certifications.

What you can expect from Optiv

• A company committed to championing Diversity, Equality, and Inclusion through our Employee Resource Groups.
• Work/life balance
• Professional training resources
• Creative problem-solving and the ability to tackle unique, complex projects
• Volunteer Opportunities. “Optiv Chips In” encourages employees to volunteer and engage with their teams and communities.
• The ability and technology necessary to productively work remotely/from home (where applicable)

EEO Statement

Optiv is an equal opportunity employer. All qualified applicants for employment will be considered without regard to race, color, religion, sex, gender identity or expression, sexual orientation, pregnancy, age 40 and over, marital status, genetic information, national origin, status as an individual with a disability, military or veteran status, or any other basis protected by federal, state, or local law.

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