Manager Financial Crime and Risk Management

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. 

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.

What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

Key Responsibilities

• Develop and implement Fraud and Risk Management practices that are in line with the client’s needs and regulatory frameworks

• Identify digital tools in the Fraud space to meet with specific client requirements

• Work closely with the operations & support teams to identify potential risks

• Identify the need and methods to automate fraud detection and risk mitigation as per client’s requirements

• You will need to research and develop market insights and industry best practices in fraud detection and risk management

• Participate in the presales process including but not limited to RFP/RFI responses, Point of View management and overall deal solutioning

• Participate in client discussions to craft pro-active solutions to meet client needs

• Demonstrate in-depth knowledge on Fraud Detection, Investigation, Dispute management and other related practices. 

• Provide thought leadership and detailed execution on diverse projects

• Identify areas of risk and make recommendations on operational improvements, quality assurance and any additional training crucial to mitigate risk. Seeks ways to assist the organization in strengthening the FCRM practice

• Identify transformation needs and opportunities and facilitate client discussions for execution

Requirements:

• Graduate in any field (CFE & CAMS certified preferred)

• 6+ experience in Customer Lifecycle Management, Fraud Investigations or disputes and chargeback management

• Someone with a solid understanding and experience on Anti-fraud practices. 

• Understand the latest tools and technologies prevalent in the space and has experience in building/contributing in designing digital tools (using RPA, ML, run queries and build macros)

• Experience in Client Management.

• Good analytical and problem-solving skills and ability to handle team and client discussions

• Bachelor’s degree or a combination of education and experience. 

How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/.