What will you do?

Ensure the timely delivery of projects with high quality.
Analyze project requests and advise on marketing initiatives.
Work with Project/Account Management teams to exceed quality benchmarks.
Onboard new services and conduct training workshops.
Manage end-to-end project management, liaising between the PM/AM layer and the execution team.
Ensure seamless service delivery and meet key metrics consistently.
Manage delivery of 1:1 and 1-to-many emails, Fragments, Modules, and Responsive Templates
Establish strong client relationships, manage change requests, and track team activities.
Drive design, development, and deployment of standardized metrics and dashboards.
Monitor project baseline and participate in Agile ceremonies.
Identify productivity improvements and guide the team in technical and domain aspects.
Publish status reports and identify gaps with action plans.
Proactively identify risks and issues and develop mitigation plans.
Generate and execute an onboarding, training, and skill-building plan for new team members.
Assist in hiring, motivate, and mentor team members.
Handle appraisals and retention processes and define the code review process.

What will you need?

8+ years experience in CRM applications, managing campaign workflows, and development in email content builder.
4+ years of mandatory experience in any Marketing Automation platform.
Good understanding of agile execution methodology
Experience managing a team of around 30-40 resources.
Hands-on experience using version control tools like SVN, GIT, or similar.
Relevant Certification preferred.
Excellent communication and presentation skills
Ability to provide value-added solution services and implement processes for efficiency.

Manager - Email Production