Manager E Commerce Operations

Role Overview:

This role will be responsible to lead and scale marketplace and quick commerce operations across platforms such as Amazon, Flipkart, Blinkit, Zepto, Instamart, and other emerging channels by ensuring high service levels, optimal inventory availability, strong platform visibility, and seamless operational execution to drive revenue growth.

Role & Responsibilities:

Marketplace Operations Management

• Own end-to-end operations across marketplaces (Amazon, Flipkart, Tata 1mg, HealthKart, etc.)
• Ensure accurate listings, catalog hygiene, pricing alignment, and content optimization
• Monitor seller health metrics including ratings, SLA adherence, cancellations, and penalties
• Coordinate with marketplace account managers for business growth initiatives

Quick Commerce Operations Management

• Manage operations across quick commerce platforms (Blinkit, Zepto, Swiggy Instamart, etc.)
• Ensure high fill rates and strong product availability across dark stores
• Coordinate with demand planning and supply chain teams for replenishment
• Monitor platform-wise sales, availability, and stock movement

Inventory Planning & Replenishment

• Ensure optimum stock availability across marketplace FCs and dark stores
• Track stock aging, inventory turnover, and slow/non-moving inventory
• Plan replenishment to prevent stock-outs and revenue loss

Order Fulfillment & Service Level Management

• Ensure adherence to dispatch timelines and platform SLAs
• Monitor fill rate, cancellation rate, and return rate
• Drive operational efficiency to improve customer experience

Platform Coordination & Relationship Management

• Work closely with platform KAMs to drive visibility, participation in campaigns, and operational improvements
• Resolve operational escalations, claims, and reconciliation issues

Reporting & Performance Tracking: Track and publish daily/weekly dashboards covering-

• Platform-wise sales performance
• Fill rate & availability
• Stock coverage & inventory health
• Cancellation & return rate
• Platform service levels
• Revenue vs target

Provide actionable insights to leadership.

Process Improvement & Automation

• Build scalable SOPs for marketplace and quick commerce operations
• Drive ERP, OMS, WMS integration with platforms
• Improve operational efficiency and reduce revenue leakage

Experience Needed (Professional): 5 8 years exp in D2C, Nutraceutical, FMCG, Pharma, Consumer brands

Desired Candidate Profile: Must Have Expertise In:

• Marketplace & Quick Commerce operations (Amazon, Flipkart, Blinkit, Zepto, Instamart, etc.)
• Inventory planning & supply chain coordination
• Managing platform relationships
• Strong operational ownership mindset & cross-functional coordination skills