Manager - Direct Procurement - Sourcing Strategy

Responsibilities

Leading operations and spearheading processes for excelling business targets for the Business Unit

Proactively resolve people issues and ensure that attrition is well below the defined target

Meet all people management metrics: Responsible for Attrition, Manpower requirement, Capacity planning, Utilization and Scheduling, Productivity per person, Monitoring, Time Management, Seat Utilization, Statement of Work, Business Continuity Plan, Reports, Dashboards, other deliverables as required

Driving Continuous Improvement Initiatives

Develop and implement measurement systems and provide insightful analytics around the metrics.

Communicate with the customer on a regular basis to discuss operational issues, raise issues proactively & build relationship, understand customer issues proactively, fix to get the delight factor

Set goals for the team and communicate goals on a regular basis

Assist sales team with solutioning, proposals, and deal pitches

Manage cross-functional teams to deliver engagements with world-class quality

Provide insights on clients business and financial performance and drive business strategies within operating teams to add value to the client

Deliver projects on time, with great quality, and with close communication internally and externally

Interact with client to assess and provide feedback to every team member about their daily deliverable accuracy, quality of work and any future value addition projects

People Management be a peoples manager involving in hiring, structured learning path, operations mentor for the team

Lead multiple internal and external stakeholders

Support the metrics reporting for the relevant process

Support and coordinate the team on daily processing/operations, workload allocation

Oversee process KPIs and metrics, provide deep analysis with understanding of root causes