Manager-Current Account

 I.            KEY DUTIES & RESPONSIBILITIES OF THE ROLE

(These responsibilities are representative and the role holder is also responsible for any other job assigned by the superior authorities from time to time. This section in not intended to be an exhaustive listing of all activities done by the role holder. It should capture only the key deliverables and responsibilities of the role)

Business

·         Meet the set targets on current account in terms of open market acquisition

·         Focus on building the current account book for the bank

·         Understand need and acquire customers who meet the criteria for liability products through either of the below channels:

o    Leads generated by branch staff and personal leads

o    Referrals generated from existing customers

o    Alternate channels

·         Maintain the database of the prospects, meet select prospects and manage the relationship thereafter

·         Accompany MSE staffs on the field for actively driving conversion of existing borrowing customers into liabilities customers

·         Cross sell other products of Ujjivan such as QR, POS & TPP and pass on quality leads to respective MSE loan officers

·         Share customer insights/product related feedback with the Branch Manager

Customers

·         Interact with customers in a courteous and professional manner;  provide prompt, efficient and accurate services

·         Reduce customer dormancy and customer attrition by continuous engagement / interaction

·         Resolves the customer queries.

Internal Processes

·         Guide the customer to fill the ‘Account Opening Form’; ensure receipt and verification of KYC documents; obtain customer signatures on all mandatory documents

·         Strictly adhere & maintain compliance to KYC norms

·         Drive the cross sell of other products such as QR, POS & TPP

Learning & Performance

·         Maintain up to date knowledge of the liability products and services as well as a working knowledge of other products offered in the branch

·         Ensure adherence to training man-days/ mandatory training programs for self

·         Ensure goal setting, mid-year review and performance appraisal processes are completed within specified timelines