Manager-Commercial Excellence & Business Operations - Mumbai
Abbott
5 - 10 years
Mumbai
Posted: 02/08/2025
Job Description
JOB DESCRIPTION:
Job Summary
This role leads Commercial Excellence, Sales Operations, and Marketing execution across the APOC India+ region. It is responsible for driving strategic initiatives, optimizing commercial processes, and supporting cross-functional execution to achieve revenue and profitability goals.
Responsibilities
Commercial Excellence & Sales Operations:
Define and track KPIs to monitor business performance and support strategic goals.
Develop field force targets and contribute to sales incentive plan design and validation.
Lead business analytics and dashboard development to support leadership decisions.
Promote CRM adoption (Salesforce) and advocate global sales play book to enable a performance-driven culture.
Drive sales funnel progression and achievement of commercial excellence KPIs
Ensure compliance with internal audit, finance, and statutory requirements.
Coordinate order processing, logistics, and communication between importers/distributors and global teams.
Manage distributor lifecycle including onboarding, compliance checks, sub-dx alignment, contract support, and database maintenance.
Monitor market pricing, distributor discounting, and business support activities
Oversee distributor governance at all levels (T1/T2/T3) and track performance
Forecast demand, manage inventory levels, and mitigate product expiries and returns.
Drive Integrated Business Planning (IBP) processes to ensure SKU-level forecasting accuracy. Ensure timely placement of monthly Purchase Orders and advance payments in alignment with IBP plans
Finance Planning & governance:
Drive financial strategy planning and execution (e.g., rLBE, pricing decisions) to meet P&L objectives of top-line, GM, and Div Margin.
Proactively drive GMI projects to enhance profitability.
Ensure timely inputs to calibrate provisions in the P&L and report financials weekly, monthly and annually to required internal partner
Ensure all expenses are captured or provided for under the appropriate heading.
Build business cases for strategic projects and deals
Support India+ to achieve monthly, quarterly and annual revenue targets
Marketing & Strategic Initiatives:
Support the development and execution of marketing strategies
Monitor government business pipeline, provide execution support and track progress
Support new product launches, identify growth opportunities and drive/monitor track performance of key growth drivers.
Lead and execute strategic projects aligned with business objectives
Requirements: Education and Experience
Education: Bachelor’s degree in Science, Business, or accounting; MBA desirable.
Experience: 10-12 years- experience with at least 3 years in SFE, commercial excellence or sales operations roles, preferably within medical devices/diagnostics. Exposure of sales strongly preferred. Additional accounting and audit experience beneficial
Key attributes: Overall flair for numbers, business orientation, basic knowledge of CRM and systems, ability to influence teams and managers
Managerial
Strategic thinking & analytical skills
Problem solving and decision-making skills
Communication Skills & Clarity of thought
Behavioral
Ability to influence cross-functional teams and senior leadership
High integrity, accountability, and customer-centric mindset.
Conflict management and strong interpersonal skills
Agile mindset with a focus on continuous improvement.
Functional / Technical
Functional & Technical Knowledge on incentives, CRM, MS Office tools etc.
Flairs for numbers and forecasting (essential)
Highly developed presentation skills
The base pay for this position is
N/AIn specific locations, the pay range may vary from the range posted.
JOB FAMILY:
Sales Support & Administration
DIVISION:
APOC Point of Care
LOCATION:
India > Mumbai : BKC Building
ADDITIONAL LOCATIONS:
WORK SHIFT:
Standard
TRAVEL:
Not specified
MEDICAL SURVEILLANCE:
Not Applicable
SIGNIFICANT WORK ACTIVITIES:
Continuous standing for prolonged periods (more than 2 consecutive hours in an 8 hour day)
About Company
Abbott is a global healthcare company developing medical devices, diagnostic tools, nutritional products, and medicines. It focuses on improving health outcomes across areas like heart disease, diabetes, and infectious diseases, with a strong emphasis on research and innovation.
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