Manager, Clinical Order Management

Working with Us
Challenging. Meaningful. Life-changing. Those aren’t words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You’ll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams. Take your career farther than you thought possible.

Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives. Read more: careers.bms.com/working-with-us.

Manager, Clinical Order Management

At Bristol Myers Squibb, we are inspired by a single vision – transforming patients’ lives through science. In oncology, hematology, immunology and cardiovascular disease – and one of the most diverse and promising pipelines in the industry – each of our passionate colleagues contribute to innovations that drive meaningful change. We bring a human touch to every treatment we pioneer. Join us and make a difference.

Global Clinical Supply Chain (CSC) is an organization within Global Supply Chain (GSC).  GSC’s vision is to be a patient-centric, integrated supply chain, launching and supplying innovative products that deliver hope to patients through life-changing medicines.  The Global Clinical Supply Chain (CSC) organization contributes to this vision by working seamlessly across the enterprise to supply BMS’s global portfolio of clinical studies.  CSC represents an innovative organizational model, an innovation that enables BMS for a future in which commercial supply chains will be increasingly similar to clinical supply chains due to advances in personalized medicine and targeted therapies. 

Position Summary 

Working with internal and external stakeholders to ensure supply of BMS Investigational Medicinal Product (IMP) to patients in support of global BMS clinical objectives.  Technical and operational support for new order generation and delivery modalities, introduction of new technologies where required.  Position may also include ad hoc membership of clinical supply matrix teams and contribution to planning activities that support clinical delivery.  Supporting clinical and logistical delivery across a broad portfolio of more than 600 global clinical trials for both R&D “core” portfolio studies and externally sponsored studies (ISRs).  Ensuring 24-hour global service by covering APAC time zones to ensure Clinical Supply Chain services can follow the sun and deliver a global service to our patients.

Roles and Responsibilities

• For assigned clinical protocols, ensure accurate and timely processing of clinical shipment distribution orders to investigator sites in support of investigational product supply strategies, and as initiated via individual site order requests (both IRT and manually generated order).
• Act as liaison between internal and external stakeholders (Trial Supply Management, Global Development Operations, Regional Clinical Operations) and serve as central point of contact for investigational medicinal product shipments.
• Create, organize, and coordinate IMP shipments across the global network of clinical depots and investigator sites to ensure uninterrupted supply of medicines to patients across the BMS global clinical footprint.
• Create, organize, and coordinate IMP shipments into the global network of externally managed clinical vendors, where shipments originate from BMS facilities, following the appropriate Transfer Request procedure.
• Troubleshoot and resolve order processing problems, to the extent that solutions are within the control of the role, such as IRT to SAP order failures, drug delivery issues, and customer information issues and to escalate issues to stakeholders as appropriate.
• Fulfil all logistical and regulatory documentation requirements (certificates, import permits, etc.) and ensure accurate pro-forma invoices are in place for international shipments of Investigational Medicinal Product (IMP) within the BMS clinical distribution network.
• Ensure timely SAP Goods Issue, pro-active delivery tracking, SAP Goods Receipt entry, adequate follow up until unblocking of supplies, and timely communication with internal stakeholders, third party vendors, and investigator sites.
• Support customs brokerage, customs clearance, and associated activities.
• Collaborate with TPA (Temperature Profile Administrator) to obtain assessment for temperature excursions for shipments within the global clinical supply network as needed and in a timely manner.
• Promptly communicate critical drug availability issues to the Shipment Execution Team Leads and Trial Supplies Management teams.
• Guaranteeing logistical requirements i.e. Green Light, provision of required documentation (certificates, import permits, etc.), and accurate pro-forma invoices, etc. are met.
• Ensure coordination and proper execution of field transfer requests within the global clinical footprint, in collaboration with the representative clinical groups, IRT vendor, quality teams, planning teams and carriers as required., ensuring first pass assessment of completeness of documentation for submission to QA teams.
• Support customs brokerage, customs clearance and associated activities as required.
• Contribute to GMP/GDP compliance and audit-readiness state.
• Work closely with COMs to proactively identify emerging issues and work collaboratively across the organization to identify and implement solutions and ensure on-time delivery.
• Act as subject matter expert and initial point of contact support for COM team for operational issues and trouble-shooting guidance.
• Contribute to Stakeholder management on Clinical Order Management and site-facing issues.
• Point of contact with Interactive Response Technology team for CSCL; works with IRT team and other relevant stakeholders to assess logistics issues for root cause and drives associated continuous improvement programs
• Assess training needs for COM team and relevant stakeholders; participates in creation and delivery of training and job aids
• Support SAP test development and user acceptance testing as needed during SAP implementations or annual SAP promote-to-production
• Lead or participate in projects, continuous improvement efforts and regular cross functional team meetings
• Participate in reviews and updates of procedural documents: Global SOPs, Internal/cross functional User Guides, and Country Requirement Sheets
• Support additional Clinical Supply Chain initiatives, as required.
• Manage appropriate assignment of Harmonised Tariff Codes (HTS) and appropriate management of sanctioned party screening via GTS for finished clinical materials shipping within the global BMS clinical footprint.
• Participate in and provide support to GxP audits as needed.

Skills and Qualifications

• 5+ years’ experience in logistics, pharmaceuticals, clinical supplies, supply chain.
• Bachelor’s degree or equivalent in relevant field (Logistics, Supply Chain, Science, Engineering, Business Administration)
• Good Manufacturing Practice/Good Distribution Practice experience
• SAP and Microsoft Office proficiency
• International logistics management and/or supply chain
• Customer Service experience
• Experience working with third party providers.
• Interactive Response Technology beneficial
• Strong communication and interpersonal skills, bilingual an asset
• Ability to manage multiple projects simultaneously and independently.
• Project management and analytical skills

Around the world, we are passionate about making an impact on the lives of patients with serious diseases. Empowered to apply our individual talents and diverse perspectives in an inclusive culture, our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues.

Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives.

If you come across a role that intrigues you but doesn’t perfectly line up with your resume, we encourage you to apply anyway. You could be one step away from work that will transform your life and career.

Uniquely Interesting Work, Life-changing Careers
With a single vision as inspiring as “Transforming patients’ lives through science™ ”, every BMS employee plays an integral role in work that goes far beyond ordinary. Each of us is empowered to apply our individual talents and unique perspectives in a supportive culture, promoting global participation in clinical trials, while our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues.

On-site Protocol

BMS has an occupancy structure that determines where an employee is required to conduct their work. This structure includes site-essential, site-by-design, field-based and remote-by-design jobs. The occupancy type that you are assigned is determined by the nature and responsibilities of your role:

Site-essential roles require 100% of shifts onsite at your assigned facility. Site-by-design roles may be eligible for a hybrid work model with at least 50% onsite at your assigned facility. For these roles, onsite presence is considered an essential job function and is critical to collaboration, innovation, productivity, and a positive Company culture. For field-based and remote-by-design roles the ability to physically travel to visit customers, patients or business partners and to attend meetings on behalf of BMS as directed is an essential job function.

BMS is dedicated to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace accommodations/adjustments and ongoing support in their roles. Applicants can request a reasonable workplace accommodation/adjustment prior to accepting a job offer. If you require reasonable accommodations/adjustments in completing this application, or in any part of the recruitment process, direct your inquiries to adastaffingsupport@bms.com. Visit careers.bms.com/eeo-accessibility to access our complete Equal Employment Opportunity statement.

BMS cares about your well-being and the well-being of our staff, customers, patients, and communities. As a result, the Company strongly recommends that all employees be fully vaccinated for Covid-19 and keep up to date with Covid-19 boosters.

BMS will consider for employment qualified applicants with arrest and conviction records, pursuant to applicable laws in your area.

If you live in or expect to work from Los Angeles County if hired for this position, please visit this page for important additional information: https://careers.bms.com/california-residents/

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