Job Title: Manager- Client Servicing

Experience: 4+ yrs

Location: Bengaluru

Position Objective

Handle 2 or more Key accounts
Generate and handle 1 or more key business independently
Team management Nurture and Grow a team and be responsible for the team and their targets
Handle Special projects for Phase1

Business Responsibility

Front end clients, anchor key accounts, develop new business relationships, generate and negotiate new income for Phase 1 to an agreed annual target
Handle special projects end to end
Understand Client requirements, modification instructions, project brief & event objectives
Negotiating with clients & closing the deal
Act as a bridge between the Client and the Operations & Creative teams
Ensure the prompt and systematic servicing of all business enquiries
Oversee end to end activities from lead generation to post event summary as needed to deliver flawless and memorable events
Work in collaboration with Client Servicing, Operations & Creative teams to grow the events business.
Manage a marketing team, nurture and grow them and be responsible for meeting your target and the team target
Take empowered decisions regarding your team as well as business negotiations.
Market Intelligence: Identify and analyse competition and stay abreast with the latest event trends.

Client Management

Understands customer requirements and provides timely solutions accordingly
Build innovative strategies to retain key clients
Map key accounts periodically to ensure sustained focus on key account retention.
Handle escalations and delivery turnaround time appropriately
Ensuring 100% Client satisfaction in every project execution
Leverage on client feedback and ensure continuous reinvention

Talent Engagement and Development

Work in collaboration with Talent Management in retaining high performers and fostering an open and transparent work environment
Provide support and guidance to team members
Actively participate in performance evaluations and feedback sessions
Conduct skip level meetings with the team

Key Attributes

Strategic and commercial attitude towards marketing and client servicing
A professional appearance and the social skills necessary to deal with a range of clients
Self confidence and stature to represent Phase 1 on a senior level
Ability to prioritize work under pressure with good time management
Energetic team player with high level of adaptability and enthusiasm
Staff management skills and the ability to motivate and develop individuals and team
Willingness to work flexibly
Good judgment and decision making capabilities
Passionate about Events and entertainment in general
Excellent written and verbal communication

Manager- Client Servicing