Manager- Client Delivery

Why TrueBlue?

TrueBlue is a publicly traded global workforce solutions company with over $2.4B in annual revenue, built on a simple belief: connecting people and work helps businesses grow and changes lives. Through industry-leading brands like PeopleReady, Staff Management, SIMOS, Centreline, and PeopleScout, we connect over 720,000 people to work each year while continuing to expand our services and global footprint. With a bold vision to shape the future of work and grow through innovation and strategic acquisitions, TrueBlue offers the scale, stability, and purpose to build a meaningful, long-term career.

About the role

As an Account Manager Customer Success (Permanent Hiring) , you will own a portfolio of Indian clients and serve as their strategic partner for permanent hiring. This role combines client success, revenue growth, and delivery excellence . You will collaborate closely with recruitment and delivery teams to manage exclusive mandates, expand accounts, and consistently exceed client expectations in a fast-moving hiring market.

What youll do

Client & Account Ownership

• Manage a portfolio of 10+ client accounts , achieving 90%+ client retention and ~20% YoY revenue growth.
• Act as the primary point of contact, building trusted, consultative client relationships.
• Drive high client satisfaction and strong Net Promoter Scores (NPS).
• Lead quarterly business reviews (QBRs) to align on hiring outcomes, KPIs, and future demand.

Revenue Growth & Business Development

• Own the end-to-end account lifecycle : hunting and farming, client servicing, delivery coordination, billing, and collections.
• Identify and close new opportunities across permanent, leadership, niche, diversity, and volume hiring.
• Lead deal closures, including commercials, negotiations, empanelment, and contracts.
• Upsell and cross-sell solutions, scaling from single roles to bulk or strategic hiring engagements
• Track revenue targets, pipelines, forecasts, and client engagement metrics

Delivery & Performance Management

• Partner with delivery teams to meet and exceed SLAs and KPIs
• Drive outcomes including 85%+ fill rates , 70%+ offer acceptance , and strong 90-day retention
• Monitor time-to-fill, quality of hire, and candidate experience metrics
• Proactively manage escalations and ensure seamless clientdelivery alignment

Market Intelligence & Brand Representation

• Analyze market trends, talent availability, and client feedback to recommend optimized hiring strategies
• Advise clients on skill-based hiring, niche talent mapping, and diversity initiatives
• Represent TrueBlue at client meetings, industry forums, and talent events
• Strengthen TrueBlues brand presence and market positioning in the Indian recruitment ecosystem

Sales Enablement & Client Presentations

• Prepare business pitches, proposals, and client presentations
• Support leadership with insights and data to inform strategic decisions

Travel requirement: 3040% travel across India to meet clients and strengthen partnerships.

What were looking for

Minimum qualifications

• Bachelors degree in Business, HR, or a related field (or equivalent experience)
• 8+ years of experience in account management, sales, or client servicing within staffing, recruitment, or HR services
• Proven experience managing permanent hiring mandates for Indian clients across sectors
• Strong understanding of the Indian recruitment market and hiring lifecycle
• Familiarity with ATS, job portals (Naukri, LinkedIn), and CRM tools

Preferred qualifications

• 12+ years in client-facing roles managing 5+ Cr annual billing portfolios
• Experience scaling permanent hiring volumes (100+ headcount) for mid-market or enterprise clients
• Expertise in hiring ROI metrics, including cost-per-hire, quality-of-hire, and retention
• Strong professional network across Bangalore, Gurgaon/NCR, and Mumbai
• Proficiency in CRM tools (e.g., Salesforce) and data-driven staffing strategies

Why youll love this role

• True ownership: Direct accountability for revenue, retention, and client success
• Visible impact: Clear metrics tied to business growth and client outcomes
• Collaborative culture: Strong partnership with delivery and leadership teams
• Career growth: Opportunity to build long-term client relationships at scale
• Purpose-led work: Help businesses grow while connecting people to meaningful careers