Manager Client Account Management
The Client Account Management (CAM) team is focused on bringing efficiencies and leading practices to Deloittes most important clients. Organized by industries, the CAM professionals assist internal leaders in strengthening relationships and expanding services to clients. The team generates strategic industry, cross-sector, and company level insights to address client issues. In addition, the CAM professionals drive account management efficiencies such that the internal leaders can win work and create more value for the clients.
Work youll do
The professional will be expected to serve as a lead client account manager for one or more accounts. The professional will be responsible for partnering with internal account leadership to shape and execute the strategy of engaging with the end client, building a cross-functional and global (where appropriate) team to deliver a seamless experience to the client, and taking an active role in managing risk and quality, as appropriate.
The professional will partner with the CAM leaders to drive consistency and excellence across geographies. The professional will provide insights and recommendations to innovate and increase the value CAM provide to account teams. He/she will also provide regular feedback and suggestions to better the team and serve our end clients.
The professional will be expected to develop client facing materials, including presentations, meeting agendas, and proposals. He/should demonstrate strong research, analysis, writing, presentation, and communication skills. The professional will work with the India and U.S.-based E&R CAM colleagues as well as senior leaders from Deloittes client account teams in the US.
CAM responsibilities:
Client Impact/External Facing Activities:
Develop and distribute content on thought leadership, points of view documents, and webinars
Develop and manage distribution tracking systems to ensure measurement against marketing KPIs
Account Operations/Internal Team Management Activities:
Develop strategies or solutions specific to accounts priorities, pain points, or to develop relationship
Conduct company, executive, and industry specific research insights and prepare the account leadership for their clients meetings
Assist in the development and maintenance of account relationship tools including relationship map, organizational charts, and the political balance sheet
Gather account financials from project controllers, populate eminence-related information, and update key client developments, including news and quarterly earnings summaries
Help in development and maintenance of SharePoint based team sites
Support account-level financial activities
Contract, Risk and Quality Management Activities:
Manage account-specific contracts and ensure adherence to confidentiality and compliance requirements
Assist in the onboarding/off boarding of account team
Requisite core skills:
Passionate about serving internal account teams to deliver the best of the firm and strengthen relationships with Deloittes most important clients
Ability to build relationships and credibility with internal clients
Self-motivated, proactive, innovative, and strong team player
Strong analytical, problem-solving, and critical thinking skills
Strong persuasion, influencing, negotiation, and conflict resolution skills
Ability to think strategically and conceptualize operational plans to implement account-specific strategies such as communication and relationship strategy
Strong research skills. Extensive knowledge of databases such as Factiva, Hoovers, One Source, etc.
Solid knowledge of marketing frameworks such as SWOT, PESTLE, Porters Five Forces, etc.
Ability to structure, organize, and synthesize information to develop key insights at company/industry level
Strong presentation and verbal and written communication skills, and experience communicating to, and working with, virtual teams
Ability to develop compelling and analytical data visualizations using one or more software tools, such as Excel, Tableau, and PowerPoint
Accustomed to working in teams, including virtual teams. Highly developed personal and professional ethics are expected
Knowledge of the US/Global E&R sector is preferred
Excellent team management and coaching skills
The team
The Client Account Management (CAM) team is focused on bringing efficiencies and leading practices to Deloittes most important clients. Organized by industries, the CAM professionals assist internal leaders in strengthening relationships and expanding services to clients. The team generates strategic industry, cross-sector, and company level insights to address client issues. In addition, the CAM professionals drive account management efficiencies such that the internal leaders can win work and create more value for the clients.
The India CAM team comprises individuals with industry knowledge and skill sets that enables members to work both as independent CAMs and collaborate with US colleagues on various account management activities. We are seeking a person with a flair for internal account marketing activities and possessing strong research, analytical, and account marketing skills, and an excellent command of the English language.
Qualifications
Required:
Academic qualification: CA/Masters Degree like MBA, preferably in Marketing
Work experience: 10-14 years
Work hours: 11:00 AM - 8:00 PM / 2:00 PM 11:00 PM
Work Location: Hyderabad
How youll grow
At Deloitte, weve invested a great deal to create a rich environment in which our professionals can grow. We want all our people to develop in their own way, playing to their own strengths as they hone their leadership skills. And, as a part of our efforts, we provide our professionals with a variety of learning and networking opportunitiesincluding exposure to leaders, sponsors, coaches, and challenging assignmentsto help accelerate their careers along the way. No two people learn in exactly the same way. So, we provide a range of resources including live classrooms, team-based learning, and eLearning. DU: The Leadership Center in India, our state-of-the-art, world-class learning Center in the Hyderabad offices is an extension of the Deloitte University (DU) in Westlake, Texas, and represents a tangible symbol of our commitment to our peoples growth and development. Explore DU: The Leadership Center in India
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