Manager - Business Quality, CMT
Amazon
5 - 10 years
Chennai
Posted: 01/05/2025
Job Description
Are you passionate about improving customer experiences, diving deep to understand problems, and achieving ambitious goals? If yes, then the Competitor Monitoring Team (CMT) is your platform.
At Amazon, we strive to be Earth's most customer
- centric company, growing in a global e
- commerce environment with great selection at best prices.
CMT ensures Amazon remains competitive in the online space through strategic price monitoring.
Our work directly impacts customer buying decisions and online user experience.
The successful candidate should have attention to detail, excel at process goals, and actively translate Amazon's core values into everyday practices.
We're looking for individuals who thrive in a fast
- paced, dynamic team environment.
The Manager
- Business Quality will lead a high
- performing team responsible for end
- to
- end audit operations across Amazon's international marketplaces.
This role involves designing and implementing quality frameworks, establishing audit methodologies, and ensuring compliance with standards.
You'll manage performance against quality metrics, influencing stakeholders to drive process excellence.
As the primary quality advocate for Amazon's price competitiveness worldwide, you must excel at analyzing trends, identifying systemic issues, and implementing preventive measures.
The role requires partnering with automation and technology teams to build scalable solutions while ensuring data integrity and system security.
You'll identify and develop team members' strengths, contribute to succession planning, and drive deep
- dive analyses to create actionable insights from audit findings.
The ideal candidate understands Amazon's core business values and can build sustainable quality assurance programs.
Key job responsibilities
• Responsible for meeting operational and business goals through data
- driven analysis, technology solutions, and process improvements
• Drives and prioritizes work allocation and metrics at process level
• Manages complex escalations and non
- standard tasks resolution
• Manages stakeholder communication across multiple lines of business regarding operational milestones, metrics, and process changes
• Owns development and delivery of operational reporting to senior management (including external/internal communications, reports, and presentations)
• Ensures high quality standards for interviewing and hiring, applying appropriate performance and leadership bars
• Executes people programs focused on coaching, development, and team engagement
• Acts as primary subject matter expert for process issues and technical coaching
• Develops and delivers functional training content for new hires
• Participates in new process onboarding with complete documentation (SOPs, etc.)
Basic Qualifications
- 2+ years of program or project management experience
- 2+ years of team management experience
- Knowledge of Microsoft Office products and applications, especially MS Excel, Word & PowerPoint at an advanced level
- Experience leading process improvements
Preferred Qualifications
- Knowledge of databases (querying and analyzing) such as SQL, MYSQL, and ETL Manager and working with large data sets
- Knowledge of Lean, Kaizen, Six Sigma concepts
- Experience in managing critical operational processes, with SLA responsibility
Our inclusive culture empowers Amazonians to deliver the best results for our customers.
If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how
- we
- hire/accommodations for more information.
If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
About Company
Amazon is a multinational technology and e-commerce company founded by Jeff Bezos in 1994. Initially focused on selling books online, it quickly expanded into a broad range of products and services, including electronics, cloud computing (via Amazon Web Services), streaming, and artificial intelligence. Amazon has revolutionized online shopping with fast delivery, personalized recommendations, and a subscription service called Amazon Prime. It is one of the world's largest and most valuable companies, with a significant impact on retail, technology, and logistics.
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