Billing & Revenue Operations

Initiate and manage periodic billing cycles, ensuring accuracy, timeliness, and compliance with contracts and SLAs.
Perform detailed prebilling and postbilling analytics, including variance analysis, forecasting, and rootcause identification.
Review billing variances on production days and resolve discrepancies through detailed investigation and corrective actions.
Execute accounting adjustments and understand the accounting impact of manual entries within the billing process.
Maintain comprehensive billings records, clientwise aggregates, trend reports, and billing dashboards.
Generate, extract, and format reports in Excel using Pivot Tables, VLOOKUP, and other advanced functions.
Create and modify invoices (Excel/summary formats) to meet specific customer or regulatory requirements.
Process manual billing, adjustments, and writeoffs (limited to less than 10% of overall responsibilities).
Collaborate closely with onshore billing teams to resolve complex billing queries.

Accounts Receivable & Cash Application

Perform large client A/R reporting, reconciliation, and account management analytics.
Reconcile cash by validating cash received (bank deposits/treasury portal) against cash applied in accounting systems.
Manually apply cash receipts, credit memos, adjustments, and writeoffs (less than 10% of the role).
Manage B2B collections by engaging with customer contacts for overdue or disputed items.

Compliance, Controls & Operational Excellence

Ensure adherence to company policies, employment contract terms, and operational directives.
Support changes arising from business needs, including team reallocations, shift changes, and process updates.

Other Responsibilities

Team & Performance Management

Lead, mentor, and manage teams/supervisors including staffing, hiring, performance reviews, and development planning.
Track, analyze, and report operational performance metrics; conduct regular oneonone discussions and coaching sessions.

Stakeholder Management

Drive structured communication with customers, leadership, and crossfunctional teams through email, calls, and regular business reviews.

Core Competencies

Strong expertise across endtoend Accounts Receivable, Billing, Customer Contract Management, ERP & billing systems, and credit/cash management.
Ability to manage and maintain AR systems while ensuring compliance with internal policies, regulatory requirements, and financial controls.
Strong analytical mindset, attention to detail, and ability to interpret financial data.
Customer-focused approach with excellent interpersonal and communication skills.
Understanding of revenue and cash flow processes and their business impact.
Exposure to emerging technologies, AI-driven process automation, and digital finance tools.
Proven ability to lead and manage teams in a dynamic environment.

Additional Skills Required

Escalations (ECI): Ability to manage and resolve escalations with speed and ownership.
Contract Processes: Understanding of contract terms, billing triggers, pricing structures, and compliance requirements.
PHI/PCI Compliance: Working knowledge of data privacy, confidentiality standards, and secure handling of PHI/PCI data.
SOX Controls: Strong familiarity with SOX frameworks, audit requirements, and internal control standards.
KPI Framework & Interpretation: Ability to build, track, and interpret KPIs for billing, AR, cash application, and team performance.
Claim Billing: Knowledge of claim processing, billing validations, and adjustments.
Revenue Cycle Management (RCM): Understanding of the entire RCM lifecycle and associated financial processes.

Qualifications

Required

B.Com/M.Com/MBA (Finance/Accounting) or related field.
10+ years of experience in Finance & Accounting, including Billing, Cash Application, AR Reconciliation, Customer Billing, and Writeoff Processes.
Intermediate to advanced proficiency in Excel, including Pivot Tables, VLOOKUP, data modelling, and reporting.
Willingness to work evening shift (15:3001:00) and late-night shift (17:4503:30) during closing periods.

Preferred

Manager - Billing