Manager - Back Office (Stock Broking Only)

Role Overview

We are looking for a detail-oriented and process-driven Manager Back Office Operations to manage day-to-day operational activities, ensure data accuracy, streamline workflows, and lead a small team for efficient execution. The role requires strong coordination skills, operational control, and a continuous improvement mindset.

Key Responsibilities

Operations Management

• Oversee end-to-end back-office operations and ensure smooth execution of daily tasks
• Monitor process SLAs, TATs, and productivity benchmarks
• Drive process standardisation and automation to improve efficiency
• Identify operational gaps and implement corrective actions

Data & Reporting

• Ensure accuracy, integrity, and timely updating of operational data
• Prepare and publish daily / weekly / monthly MIS and performance reports
• Track key KPIs and highlight actionable insights to leadership
• Stakeholder Coordination
• Work closely with Sales, Product, Compliance, Finance, and Support teams
• Ensure seamless handoffs between front-end and back-end functions
• Act as the escalation point for critical operational issues

Team Management

• Lead, train, and mentor back-office executives
• Allocate work, monitor performance, and drive productivity
• Create a high-ownership and process-adherence culture

Compliance & Quality Control

• Ensure all activities are aligned with internal policies and regulatory requirements
• Conduct regular audits and quality checks
• Maintain proper documentation and audit trails

Process Improvement & Automation

• Drive digitization and workflow automation initiatives
• Reduce manual effort and operational risk
• Improve turnaround time and customer experience

Key Requirements

Experience

57 years in Back Office / Operations / Process Management

Prior experience in Fintech / Wealth / Broking