Manager - B2B Jewellery Sales Operation and Customer Service (10+ Years)

Our client is a leading diamond jewelry manufacturing unit based in Andheri Seepz, Mumbai. We take pride in our commitment to crafting exquisite diamond jewelry pieces, catering to both domestic and international markets. With a focus on precision, creativity, and quality, we are seeking a highly skilled and experienced Jewellery designer to join our dynamic team.

We are seeking a highly experienced Manager Sales Operations to lead and oversee the end-to-end sales operations for global markets. This role requires strong leadership, export market experience, operational excellence, and the ability to collaborate with cross-functional teams to ensure seamless order execution and customer satisfaction.

Job Title: Manager - Sales Operation

Education: Graduate / Postgraduate

Experience: 10+ Years (Jewellery export industry preferred)

Location: Seepz, Andheri E, Mumbai

Working Days: Mon-Sat

Responsibilities:

1. Order & Inventory Management:

• Lead the full cycle of international order processing, planning, and execution.
• Oversee coordination with production, planning, QC, and logistics to ensure timely order fulfillment.
• Review and optimize inventory planning to avoid shortages or overstock situations.

2. Sales Operations Leadership :

• Manage and mentor a team of sales coordinators/executives.
• Build effective sales operations processes and ensure timely communication between teams.
• Align product offerings, pricing, and specifications with market requirements.

3. Data Analytics & Business Reporting:

• Analyse sales performance, product trends, and market data to support strategic decisions.
• Develop and maintain dashboards, MIS reports, and sales forecasts.
• Present insights and recommendations to management for business planning.

4. Client Relationship & Account Management:

• Act as a senior point of contact for international clients.
• Handle escalations, customer queries, and post-sales follow-up professionally.
• Drive customer satisfaction, retention, and long-term relationship building.

5. Compliance & Export Documentation:

• Oversee export documentation, customs requirements, and compliance with international standards.
• Ensure accuracy in shipping documents, certifications, and regulatory paperwork.

6. Process Improvement & Efficiency:

• Identify gaps in operational workflows and implement improvements.
• Lead initiatives to automate processes and enhance efficiency.
• Reduce operational delays, errors, and costs through strategic planning.

Key Requirements:

• 10+ years of experience in Sales Operations, preferably in jewellery or export-driven industries.
• Strong understanding of global market operations, export documentation, and supply chain processes.
• Excellent leadership, team management, and stakeholder coordination skills.
• Analytical mindset with proficiency in Excel, MIS, and ERP systems.
• Strong communication, problem-solving, and decision-making abilities.