Manager Application Support and Operations

Company:

Overview

As a leading global aerospace company, Boeing develops, manufactures and services commercial airplanes, defense products and space systems for customers in more than 150 countries. As a top U.S. exporter, the company leverages the talents of a global supplier base to advance economic opportunity, sustainability and community impact. Boeing’s team is committed to innovating for the future, leading with sustainability, and cultivating a culture based on the company’s core values of safety, quality and integrity.

Technology for today and tomorrow

The Boeing India Engineering & Technology Center (BIETC) is a 5500+ engineering workforce that contributes to global aerospace growth. Our engineers deliver cutting-edge R&D, innovation, and high-quality engineering work in global markets, and leverage new-age technologies such as AI/ML, IIoT, Cloud, Model-Based Engineering, and Additive Manufacturing, shaping the future of aerospace.

People-driven culture

At Boeing, we believe creativity and innovation thrives when every employee is trusted, empowered, and has the flexibility to choose, grow, learn, and explore. We offer variable arrangements depending upon business and customer needs, and professional pursuits that offer greater flexibility in the way our people work. We also believe that collaboration, frequent team engagements, and face-to-face meetings bring together different perspectives and thoughts – enabling every voice to be heard and every perspective to be respected.  No matter where or how our teammates work, we are committed to positively shaping people’s careers and being thoughtful about employee wellbeing.

With us, you can create and contribute to what matters most in your career, community, country, and world. Join us in powering the progress of global aerospace.

About Position / Position Summary

• The Boeing Company is currently seeking an Information Technology Manager to join the SAP S/4 Center of Excellence to manage and run the Application Support and Operations team in Bengaluru, India.

• The focus of the role is to manage S/4 application footprint for Boeing Supply Chain IT & DA by leading the internal SAP support work, day-to-day operations, review user experience and feedback contributing to the overall improvement of our application adoption and functionality. Closely work with system integrator partners and internal team members to address support needs for SAP S/4 system. Provide end-user support to all levels of production operations including Procurement, Sales, Trade compliance, Finance, Production and Quality, and provide advice regarding standard SAP functionality and best practices as it evolves with company needs. Maintain and present metrics and dashboards regarding SLAs to executive level management.

• The individual is expected to be an expert in global organization management with the ability to handle team members dispersed across India and multiple United States (US) sites as well. strong business acumen and excellent partnership skills are of paramount to work in demanding and highly skilled work environment to collaborate and influence people and decisions from the stakeholders and other IT divisions. The role reports to the Sr Manager and the individual is expected to lead a team of individual contributors in higher levels.

This role will be based out of Bengaluru, India.

Position Responsibilities:

• Manages and integrates employee activities across Information Technologies including infrastructure design and administration, application analysis and design, information management, architecture, computing security, computing project support and/or process analysis

• Develops and executes project and process plans, implements policies and procedures and sets operational goals

• Acquires resources for projects and processes, provides technical management of suppliers and leads process improvements

• Develops and maintains relationships and partnerships with customers, stakeholders, peers, partners and direct reports

• Provides oversight and approval of technical approaches, products and processes

• Manages and provides developmental opportunities for employees

• Adopt and establish standards, best practices and processes as needed towards design high quality functional and technical solutions

• Measure, track, and correct outcomes based on metrics including Service Level Agreements (SLA), Key Performance Indicators (KPI), user-experience, and customer satisfaction

• Manages the SAP technical landscape, including MDG ensuring optimal performance, availability, and security. 

• Identifies opportunities for process improvement and automation within the SAP environment. 

• Stay current with new ERP / SAP technology developments and techniques, research new software and tools, proactively recommend improvements

Employer will not sponsor applicants for employment visa status.

Basic Qualifications (Required Skills/Experience):

• A Bachelor’s degree or higher is required as a BASIC QUALIFICATION

• 10+ years of experience working in a cross functional environment with all levels in the business from individual contributors to executive leadership

• 6+ years of experience within information technology

• 6+ years of experience in organization management

• 6+ years of experience working within a global development team

• 3+ years of experience in a leadership role leading diverse teams, initiatives, or projects to meet business objectives and influence change in SAP S/4 environment

• Possesses deep knowledge of SAP systems, including SAP Basis, HANA, Solution Manager, and related technologies.

• Able to travel both domestically and internationally

Preferred Qualifications (Desired Skills/Experience ) :

• 3+ years of experience communicating effectively with multiple levels of an organization

• 3+ years of experience in Information Technology (IT) systems

• Experience and certifications with SAP and IaaS Providers (MS Azure)

Typical Education & Experience:

• Education/experience typically acquired through advanced education (e.g. Bachelor) and typically 13 Plus years' related work experience or Master’s Degree with 12+ years of experience with an equivalent combination of education and experience.

Relocation:

This position does offer relocation within INDIA.

Language Requirements:

Education:

Relocation:

Security Clearance:

Visa Sponsorship:

Contingent Upon Award Program

Shift: