Manager - Admissions and Outreach

Job Title: Manager Outreach

Location : Chennai

Experience : 610 years in Outreach, Admissions, or related roles in the Education Industry

Role Type : Full-time, On-site

Role Overview

The Manager Outreach will be responsible for driving enrolments through outreach and

sales activities, while also ensuring a positive student experience post-admission. The role

will focus on 70% outreach/sales and 30% student experience, requiring a balance between

achieving enrolment targets and supporting student success.

Key Responsibilities

Outreach & Sales

Plan and execute outreach activities, events, and campaigns to drive student

enrolments.

Develop and maintain strong relationships with schools, colleges, counsellors, and

other partners in the assigned region.

Generate leads through on-ground and digital outreach, and convert them into

successful enrolments.

Achieve and exceed monthly/quarterly enrolment targets.

Track, analyse, and report outreach metrics to optimize performance.

Student Experience

Act as a bridge between admissions and student success, ensuring smooth onboarding

of enrolled students.

Support student engagement post-admission by addressing initial queries and guiding

them through processes.

Collaborate with the Student Success team to track student satisfaction and address

concerns proactively.

Conduct orientation sessions and regular check-ins with newly enrolled students to

ensure a positive transition.

Assist in building student communities (WhatsApp groups, peer-to-peer connect,

alumni linkages) to enhance belongingness.

Collect and report student feedback to continuously improve student experience and

retention.

Key Skills & Attributes

Strong sales acumen with a proven track record in outreach, student recruitment, or

admissions.

Excellent communication and interpersonal skills to engage with both prospects and

enrolled students.

Ability to empathize and resolve student concerns effectively.

Comfort in managing both sales KPIs and student satisfaction metrics.

Proactive, target-driven, and able to work independently as well as collaboratively

with cross-functional teams.

Familiarity with the education sector, student lifecycle, and local market dynamics in

Chandigarh and Chennai.

Qualifications & Experience

Graduate/Postgraduate in Business, Marketing, Education, or a related field.

6-10 years of experience in outreach/sales, preferably in the education or edtech

sector.

Prior exposure to student counselling, student success, or related functions will be an

added advantage.