Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

Responsible for leading a team of Software Development Engineers in the planning and designing of software and web applications. Manages projects from design to testing, including new programs, enhancements and modifications. Collaborates with Quality Assurance team to conduct testing. Has overall responsibility for developing/administering performance standards for organizational unit. Manages team which may include exempt and non-exempt employees. Provides subject matter guidance to employees as required. Develops processes and procedures to drive department efficiencies and assists in the development and meeting of departmental budget.

Job Description

Core Responsibilities

Manage the operation team’s response to all application outages and incidents to ensure rapid response, escalation, resolution, and timely communications to senior leadership

Coach, develop, and mentor team members as needed to keep them motivated, engaged, and performing at high levels

Ensure operations team members and customers adhere to approved processes for managing application deployments, support tickets, production outages/impairments, Kanban boards, infrastructure builds, and application intake

Ensure operational procedures, policies, and processes are maintained

Oversee the creation and maintenance of data and metric systems to track operational workflows; maintain records of results and feedback; analyze data and metrics, identify problem areas, and provide actionable insight to leadership

Oversee operations projects and programs, ensuring delivery dates and milestones are met; provide regular status updates to leadership

Oversee regular patching of applications/systems to mitigate vulnerabilities; ensure that all maintenance activities are properly validated to minimize application impact

Work with the development team and vendors to ensure defects and required enhancements are completed to improve application reliability and performance

Work with development teams and application owners to ensure all applications comply with privacy, security, and accessibility requirements

Make critical operational decisions (rollbacks, break fixes, failovers, etc.) during outages and/or impairments

Consistently exercise independent judgment and discretion in matters of significance

Work with operations leadership to develop and implement technology roadmaps

Regular, consistent, and punctual attendance; must be able to work nights, weekends, and variable schedule(s).

Desirable skills:

Leadership: Servant leadership, project management, people development, ITIL, Agile, program management, organizational change, conflict resolution

Technical: Good understanding of relational databases, NoSQL databases, operating systems, cloud computing, web technologies, CI/CD, Jira, ServiceNow, ML/AI technologies, SaaS, DBaaS

Other skills:

DB: Oracle, MSSQL, MongoDB, MySQL

OS: Windows Server, Linux (CentOS and Redhat)

Cloud: AWS, Cloud Foundry, Azure

CI/CD: Concourse, Jenkins, GIT

Web: IIS, Apache, NGINX

Other: ServiceNow, Jira, SharePoint, Power Platform, Workday, Kronos

Employees at all levels are expected to:

Understand our Operating Principles; make them the guidelines for how you do your job.

Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.

Know your stuff - be enthusiastic learners, users, and advocates of our game-changing technology, products, and services, especially our digital tools and experiences.

Win as a team - make big things happen by working together and being open to new ideas.

Be an active part of the Net Promoter System (NPS), a way of working that brings more employee and customer feedback into the company - by joining huddles, making callbacks, and helping us elevate opportunities to improve service for our customers.

Drive results and growth.

Respect and promote inclusion & diversity.

Do what's right for each other, our customers, investors, and our communities.

Disclaimer:

This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life.

Please visit the benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Certifications (if applicable)

Relevant Work Experience

5-7 Years

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Manager 1, Software Development & Engineering

Comcast

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