Manager- Network Monitoring Tools & Automation
Genpact
5 - 10 years
Gurugram
Posted: 05/03/2025
Job Description
Responsibilities
:Perform administration support for various network monitoring systems and automated services to remediate application/service issues.
Maintain and update documentation related to tool upgrades, platform changes (e.g., VMware to Hyper V), automated processes, and infrastructure configurations.
Communicate effectively with team members and stakeholders to ensure alignment on network monitoring tool automation initiatives.
Serve as the technical subject matter expert (SME) for tools, ensuring smooth coverage and sustenance.
Map infrastructure needs with tool deliverables to ensure effectiveness.
Collaborate with internal/external teams to understand requirements and how tools and automation can deliver results effectively.
Address open issues related to tools and automation at a micro level.
Be accountable for the tools and automation vertical.
Identifying open risk in the production network and provide input for mitigation
Preparing HLD/LLD for network diagram.
Participate in Bridge calls with other verticals for joint troubleshooting of NMS and login issues.
Should be expert for preparing reports and customized UI Dashboards based on business requirements and internal teams purpose
Work closely with respective stakeholders like Network Operation, Change Management, DevOps, IT operations, and development teams to understand Network monitoring, Network automation requirements and implement solutions accordingly.
Minimum Qualifications / Experience:
Graduate in Engineering/IT (BE, BTech) or BCA/MCA or a related field (or equivalent experience).
Certification in SolarWinds, LogicMonitor, or any monitoring tools is preferred.
Preferred Skills:
Hands-on experience implementing and supporting tools like SolarWinds, LogicMonitor, ISE, Tufin.
Strong experience in protocols used for monitoring and device onboarding SNMP mibs, OIds, LLDP, CDP, WMI, REST APIs & Webhooks, YANG & NETCONF, NTP , SSH, TACACS+ & RADIUS and ICMP
Experience in NetFlow / sFlow / J-Flow / IPFIX Flow-based traffic monitoring for network visibility and analytics.
Experience in SNMP Trap & Syslog Alerts
Experience with automation tools like Terraform, Ansible, Puppet, or Chef.
Proficiency in scripting (Bash/Shell) and relevant tools (Python, Chef).
Experience with cloud platforms such as AWS, Azure, or GCP.
Experience with AIOps, ML-based monitoring, and event correlation platforms.
Basic understanding of networks needed to implement tools and automation.
Good knowledge of SQL and Neo4j ( Graph DB)
Familiarity with CI/CD tools like Jenkins, GitLab CI.
Strong written and oral communication skills.
Knowledge of ITSM (ServiceNow, Remedy) and automation platforms.
Industry certifications like SolarWinds SCP, LogicMonitor Certified Professional, CCNP, DevNet, or AWS/Azure certifications.
Knowledge on Cloud Monitoring APIs AWS CloudWatch, Azure Monitor, Google Cloud Operations Suite for multi-cloud visibility would be preferred.
Candidate having deep knowledge and intermediate level experience on Data Science, AI/ML, Agentic AI/GenAI would be given priority
Join us in driving innovation and efficiency through advanced network monitoring tools and automation at Genpact.
About Company
Genpact is a global professional services firm that offers a wide range of digital transformation services and solutions. With a presence in over 30 countries, Genpact leverages its deep domain expertise in operations and analytics to help businesses transform their operations, improve efficiency, and enhance customer experience. The company combines digital technology, data science, and operational excellence to deliver business outcomes across various industries, including banking, insurance, manufacturing, and healthcare. Founded in 1997 as a subsidiary of GE, Genpact has grown into an independent, NYSE-listed company with a diverse workforce of over 90,000 employees globally.
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