Manager- Lean Digital Transformation – Customer Service
Genpact
5 - 10 years
Kolkata
Posted: 3/5/2025
Job Description
Responsibilities
Create a roadmap for driving lean digital transformation and process improvement for the clients core and enterprise operations
Create Point of Views and Art of the Possible by assessing operations from the lens of Digital, Analytics and Process Re-engineering/re-imagination
Lead digital led transformation Projects for the business, individually complete 2-3 high impact projects per year per guidelines of certification
Program management involving cross-functional teams and multiple project leads for timely delivery of results and outcomes
Lead and Implement business process management system for new clients
Drive Lean Digital Transformation DNA - training, testing & certification, lead any other analytics and productivity initiatives that come up
Coach & Mentor Project Owners and Team Members in DMAIC and Lean projects
Partner with operating teams in delivering key SLAs, productivity commitments, risk mitigation, etc.
Establish a governance framework and steer continuous improvement conversations with clients/internal stakeholder
About Company
Genpact is a global professional services firm that offers a wide range of digital transformation services and solutions. With a presence in over 30 countries, Genpact leverages its deep domain expertise in operations and analytics to help businesses transform their operations, improve efficiency, and enhance customer experience. The company combines digital technology, data science, and operational excellence to deliver business outcomes across various industries, including banking, insurance, manufacturing, and healthcare. Founded in 1997 as a subsidiary of GE, Genpact has grown into an independent, NYSE-listed company with a diverse workforce of over 90,000 employees globally.
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