Manager- HRO
Genpact
5 - 10 years
Gurugram
Posted: 3/5/2025
Job Description
Responsibilities
In this role, you will be responsible for US HR and US Payroll, HR admin, Payroll, C&B administration and Recruitment supporting the client in one or more of the following areas
1) HR Admin, Recruitment, C&B
a. Lead the team responsible for managing the Employee Services, C&B administration & recruitment admin processes
b. Ensure adherence to SLAs as agreed for the respective processes
c. Work closely with quality team in identification and implementation of improvement ideas
d. Provide coaching and mentoring to the team and manage client stakeholders
e. Monitor and resolve day to day issues & escalations, if any, by co-ordinating with the client team & Process owners
f. Work closely with client/Process owners to ensure that any process changes / updates are communicated timely to the team members in India
g. Review process performance and report out performance dashboards on a regular basis
2) Payroll
a. Lead the team responsible for managing the Payroll team at Genpact
b. Ensure adherence to SLAs as agreed for the respective processes
c. Monitor and resolve day to day issues & escalations, if any, by co-ordinating with the Payroll team & Process owners
d. Work closely with Process owners to ensure that any process changes / updates are communicated timely to the team members in India
e. Review process performance and report out performance dashboards on a regular basis
Minimum Qualifications
Commerce Graduate (PG an added advantage)
MBA (HR)- Added Advantage
Preferred Qualifications
Exposure to Transition of a new HRO process is important
Delivers oral and written communications that have clarity and impact.
Should have E2E HRO knowledge
HR skillset and experience Advanced Knowledge of Oracle HCM
Should have managed a team Working experience in SOX controls; Responsible for both internal and external audits
About Company
Genpact is a global professional services firm that offers a wide range of digital transformation services and solutions. With a presence in over 30 countries, Genpact leverages its deep domain expertise in operations and analytics to help businesses transform their operations, improve efficiency, and enhance customer experience. The company combines digital technology, data science, and operational excellence to deliver business outcomes across various industries, including banking, insurance, manufacturing, and healthcare. Founded in 1997 as a subsidiary of GE, Genpact has grown into an independent, NYSE-listed company with a diverse workforce of over 90,000 employees globally.
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