Manager- Global Rewards Operations

Job Title: Manager- Global Rewards Operations

About the Function: Our Global Business Operations (GBO) team are facilitator, providing strategic, financial, and business services that are critical to the day-to-day performance of our business. With a team of over 2,000 dedicated and passionate people supporting 21 markets across the world, we have offices in Bangalore, Budapest, Bogota, and Manila.

Our global remit offers huge learning opportunities. We encourage learning and development in skills needed now and in the future across digital, industry, professional, and domain. Wherever you start, you’ll be rewarded with a world view and the recognition you deserve in our inclusive and supportive culture.

Role Responsibilities:

Market Complexity- Engage Globally with HR BPs, Reward teams, Executive Reward, senior Line Managers, Diageo IS and HR Process Governance, People Data Governance.

Responsibilities and capabilities- Work in close partnership with all customers to influence the effective management of the Global Annual Reward Cycle and other Global Reward Processes. Drive/own process improvement and simplification agenda for Reward processes and technologies. Responsible for leading the daily operation of the team.

Purpose of Role- The purpose of the role is to enable the critical reports and processes of Salary Review, Bonus and Long-Term Incentives for the Global Diageo population that use the Workday platform, also delivering offline reports and processes while driving the simplification agenda. Guides and supports the team to scope out, document and improve respective processes.

• Top Accountability- Process and People management 

Data: Enables processes to ensure there are accurate data, efficiently supporting the Annual Reward Cycle. Delivers solutions to eradicate poor data quality issues that are barriers to the brilliant execution of reward processes. Partner efficiently with other customers to ensure they can efficiently deliver on their responsibilities with regard to data quality, identify the process gap and bridge the gap. See opportunities and automate processes with efficiency. 

Controls & Compliance:

Ensure relevant data and processes are handled in line with Diageo Controls and Risk Management expectations (100% compliant) as well as GDPR requirements.

Process Management

• Annual Reward Cycle: Mapping of market specific corrections

• Data quality - reports: focal point between Data Governance and Reward for corrections

• Engagement with First Point teams & Trainings for First Point teams (reward DQ): focus on JML to implement control points where they can detect data errors

• Mass uploads: provides support to Reward, reviews mass upload data, engagement with Tech CoE

• Creates and drives new template where Reward Managers can submit corrections

• Assigns relevant WD accesses and receives training on using the same •

• Design of new correction process: ARC related data corrections in WD, statement corrections (replacing INT files).

Preparation for unknown ARC corrections:

• Tracker is built to collect all corrections needed after ARC closure and used and rigorously maintained to track all corrections globally. The tracker provides base for all analysis.

• New 'correction request' template is implemented and communicated.

• Preparation for known corrections (market variations): All known corrections are prepared, templates to be used (if offline), step by-step process / timelines / R&R is signed off by applicable markets and GRO Leadership.

• ARC manual adjustments - globally: Ultimate responsible to lead the known and unknown manual correction process (based on the previously signed off new process)

• maintains tracker and SNOW queues

• reports on correction statuses to both GRO and Reward

• Correct & Load Reward Statements.

• Known correction (HUN, ITA, IA, ROI, rounding rules etc)

• Including MIP corrections.

• Customer Engagement Partners with and delivers appropriate interventions for first point, HR Business Partners, Reward Managers, Executive Reward for the successful completion of the Annual Reward Cycle.

Benchmarking:

• Liaise with Vendor, for submission of all employee, compensation, structures data with vendors like Mercer, WTW etc to perform the Benchmarking activities

• Survey submission of Diageo data to various vendors to get back the accurate surveys for performing the Benchmarking activity

• Partnership and collaboration with Reward team to finalize the salary ranges and upload into workday

Recognition platform- Celebrate

• Handle the celebrate platform used for the Recognition of employees

• Liase with Reward managers and finance to have the budget file

• Partner with vendor and implement new enhancements and reporting automation

Pay transparency/equity:

• Partnering with Reward COE for data collection and analyse of data to identity any gaps on pay in the population

• Pay transparency to employees in terms of salary ranges and pays

Experience / Skills required:

• A good understanding of standard methodology HR processes & data.

• Strong analytical/numerical and problem-solving skills.

• Methodical, logical, organized and flexible approach to work.

• High level of attention to detail.

• Advanced MS Excel Skills

• Data and Process mapping skills and experience.

• Experience of extracting and manipulating data from different data sources and reconciling that data.

• Excellent communication, influencing & customer leadership skills.

• Ability to meet deadlines, work under pressure, prioritise own workload and take ownership of problems.

• Significant work-related experience in gathering, tracking, manipulating and analysing data.

• Experience in use of following systems a bonus: Workday

People Management:

• Help to build and lead a high performing and highly engaged a team under the direction of GRO manager

• Support the development of the right capabilities to ensure that they demonstrate continued growth and phenomenal performance.  

• Identify capability gaps within the entire team and develop appropriate development interventions to enhance the customer experience.  

• Work in close partnership with the Global Reward Operations Manager to further standardise processes and policies

• High partnership skill with Reward COE, Customer management, capability to build the highest employee experience in partnership with internal teams.

Barriers to Success in role:

• Inability to work under tight schedule and pressure

• Inflexibility on role and responsibilities

• Ineffective planning and prioritization of activities (considering the breadth of the scope and the relatively limited resources we have)

• Lack of attention to detail

• Ineffective customer engagement and management of relationships

• Inability to transform analyses into benefit insights related to our business priorities

• Inability to motivate the team and lead as an example • Inability to drive the team with professionalism

Flexible Working Statement: Flexibility is key to our success. From part-time and compressed hours to different locations, our people work flexibly in ways to suit them. Talk to us about what flexibility means to you so that you’re supported from day one.

Diversity statement: Our purpose is to celebrate life, every day, everywhere. And creating an inclusive culture, where everyone feels valued and that they can belong, is a crucial part of this.

We adopt diversity in the broadest possible sense. This means that you’ll be welcomed and celebrated for who you are just by being you. You’ll be part of and help build and champion an inclusive culture that celebrates people of different gender, ethnicity, ability, age, sexual orientation, social class, educational backgrounds, experiences, attitudes, and more.

Our ambition is to create the best performing, most trusted and respected consumer products companies in the world. Join us and help transform our business as we take our brands to the next level and build new ones as part of shaping the next generation of celebrations for consumers around the world.

Feel inspired? Then this may be the opportunity for you.