Manager - T&E
Genpact
5 - 10 years
Gurugram
Posted: 03/09/2024
Getting a referral is 5x more effective than applying directly
Job Description
Responsibilities
• Identify and escalate critical incidents with a strong sense of urgency and ownership
• Provide updates, status, and completion information to manager, problem request tracking system, and/or users, via voice mail, e-mail, or in-person communication.
• Use CONCUR skills to trouble-shoot configuration issues – (Preferable)
• Collaborate with various cross-functional teams to resolve the issues
• Handle customer requests within the prescribed SLA. Able to work in a competitive environment, meet the KPIs productivity quality and provide customer satisfaction
About Company
Genpact is a global professional services firm delivering digital transformation by putting digital and data to work to create competitive advantage.
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