Manager - Service Now Developer

Responsibilities

•    Work independently and as part of a team with other Genpact colleagues at all levels.
•    Collaborate with cross-functional teams to understand business requirements and translate them into technical solutions.
•    Interact with clients on a regular basis through face-to-face meetings, video/teleconferences, and email to understand client's processes and business problems.
•    Working with Global and European clients to identify industry lead practices and implement them in engagements.
•    Review user stories to understand requirements and technical architecture documentation for solution.
•    Developing across the ServiceNow stack (e.g., Mobile, Portal, HRSD, ITSM)
•    Develop integrations leveraging point-to-point interfaces, WebServices (REST/SOAP), file-based transfers.
•    Provide insight and expertise into the ServiceNow configurations and custom application development.
•    Responsible for unit testing and end-to-end testing of the technical development and fix related defects until final deployment across sub-production and production environments.
•    Create the technical documentation, technical design documentation, build/configuration documentation, and release notes.
•    Troubleshoot and resolve issues in ServiceNow applications and integrations.
•    Stay up to date with ServiceNow releases and contribute to continuous improvement efforts.