Job Description – 

BCP, Crisis Management

Position Title 

Manager 

Function, Responsibility Level 

Manager

Reports to

SDL/ Director

Assistant Manager Name 

NA

Span of Control 

0-1

Location - MetLife GOSC

Business Type:

Business Complexity:

Basic Function:

As a Business Continuity, Crisis Management and Disaster Recovery (BCDR) Specialist, you will play a crucial role in developing, maintaining, and implementing program for MetLife. This position will focus on building, testing, and improving our business continuity plans and disaster recovery capabilities. You’ll work with cross-functional teams to ensure that our critical functions are resilient and can withstand potential disruptions. In this role, you’ll be responsible for conducting risk assessments, leading testing exercises, and driving the continuous improvement of our BCP practices, making sure that MetLife can respond to and recover from potential disruptions quickly and effectively.
 
 This is a hands-on role where you’ll balance strategic planning with tactical execution, and collaborate with global teams to ensure a seamless response to potential crises. Reporting directly to the Service Delivery Leader/ Director of Business Continuity and Disaster Recovery, this is a high-impact role in MetLife growing BCP organization.
 
Responsibilities

• Business Continuity Planning (BCP) Development:
  • Create, document, and update business continuity plans (BCPs) for all business functions
  • Work closely with department leaders to align BCPs with business objectives, regulatory requirements, and best practices.
  • Work on Techn
• Risk Assessment and Business Impact Analysis (BIA):
  • Conduct regular risk assessments and business impact analyses to identify potential threats and vulnerabilities to MetLife operations.
  • Evaluate the financial, operational, and reputational impact of potential disruptions.
• Incident Response and Crisis Management:
  • Serve as a key stakeholder in the development of incident response plans, ensuring that all critical functions are prepared for swift recovery.
  • Lead/ Participate in crisis management exercises and tabletop simulations to train staff and assess our readiness.
• Regulatory Compliance and Audit Support:
  • Ensure compliance with industry regulations and standards, including ISO 22301, SOC 2, DORA and GDPR 
  • Support internal and external audits by maintaining accurate documentation and reporting on BCDR initiatives.
• Continuous Improvement and Innovation:
  • Stay current on trends and emerging technologies in business continuity and disaster recovery.
• Disaster Recovery (DR) Strategy and Execution:
  • There may be requirement to Design, implement, and maintain disaster recovery strategies for our IT infrastructure and cloud-based services (e.g., AWS, Azure).
  • Coordinate disaster recovery drills, testing scenarios, and post-mortem reviews to ensure effectiveness and readiness

Continuously refine and enhance MetLife BCP strategy based on lessons learned from testing, real incidents, and industry developments.
 
Competencies & Skills:

• Minimum Qualifications:
  • Bachelor’s degree in information technology, BCP, Risk Management, or a related field.
  • 7+ years of experience in business continuity, disaster recovery, risk management, or a related field.
  • Strong knowledge of business continuity standards (e.g., ISO 22301, NIST, DORA) and disaster recovery best practices.
  • Experience with cloud platforms (AWS, Azure) and virtualization technologies.
• Preferred Qualifications:
  • Professional certifications such as Certified Business Continuity Professional (CBCP), ISO 22301 Lead Auditor/Implementer, or CISSP
  • Experience working within a SaaS or tech-driven environment.
  • Ability to lead disaster recovery testing exercises and business continuity plan reviews.
• Soft Skills:
  • Excellent communication and collaboration skills, with the ability to influence and coordinate across cross-functional teams.
  • Strong analytical and problem-solving skills.

Ability to thrive in a fast-paced, dynamic environment with a proactive and flexible approach to work.

Work Experience : 

10 yrs+ of work experience in BCP, Data Privacy, Operations Risk, Corporate Ethics and Compliance.