Job Summary
5 to 10 years or more of IT support experience is preferred
5 years of advanced Office 365 and email security experience is preferred
Responsibilities
Good Knowledge and understanding on Azure Environments managing Exchange Online Teams administration and other O365 services
Good Knowledge and understanding of Conference room Management integrating productsservices with room management to provide great end user experience
Deploy advanced Microsoft 365 Services and supporting integrations with other room and workspace reservationmanagement systems such as iOffice MS Places etc
Coordination with cross functional teams on deploying the room management solutions and creating workflow to streamline the process in service now
Architect in OfficeMicrosoft 365 Service Environments
Experience with PowerShell PowerShell Workflow and troubleshooting PowerShell ISE
Proficiency in Managing Cloud Security Services and providing Email security solutions
Experience and knowledge on one or more Endpoint Security Products like MS Defender Proofpoint Email Security EOP Abnormal Security AntiVirusAnti Malware Technologies
Mail routing management configuration of SMTP connectors
Familiar with ITSM processes Incident Management Change Management Problem Management etc
Solid experience in support management roles is preferred
Having a worked in a highly motivated fastpaced critical support role
An excellent reputation for support to endusers and executing the projects
Excellent decision making and criticalthinking skills
Excellent organizational and communication skills are required
Ability to meet deadlines with Projects and Assignments
Ability to learn and support new technologies and train others
Must have the ability to multitask
Must have excellent oral and written communication skills
Must have the ability to communicate effectively with others