Job Summary
We are seeking a highly experienced Functional Architect with 10 to 14 years of expertise in SAP CRM specifically in Fundamentals Service Marketing and Interaction Center. The ideal candidate will have a strong background in the Oil and Gas and Utilities domains. This hybrid role requires a deep understanding of SAP CRM solutions to drive business success and enhance customer experiences. The position operates during day shifts with no travel requirements.
Responsibilities
Lead the design and implementation of SAP CRM solutions tailored to the Oil and Gas and Utilities sectors.Oversee the customization and integration of SAP CRM modules including Fundamentals Service Marketing and Interaction Center.Provide expert guidance on best practices for SAP CRM deployment and optimization.Collaborate with cross-functional teams to ensure seamless integration of SAP CRM with other enterprise systems.Conduct thorough business process analysis to identify opportunities for SAP CRM enhancements.Develop and maintain comprehensive documentation for SAP CRM configurations and customizations.Ensure the SAP CRM system meets business requirements and enhances operational efficiency.Monitor system performance and troubleshoot issues to ensure optimal functionality.Train and mentor team members on SAP CRM functionalities and best practices.Stay updated with the latest SAP CRM trends and technologies to drive continuous improvement.Facilitate workshops and meetings to gather requirements and provide project updates.Support end-users with technical issues and provide solutions to enhance user experience.Drive the adoption of SAP CRM solutions to achieve business goals and improve customer satisfaction.
Qualifications
Possess a deep understanding of SAP CRM Fundamentals Service Marketing and Interaction Center.Demonstrate extensive experience in the Oil and Gas and Utilities domains.Exhibit strong analytical and problem-solving skills.Showcase excellent communication and collaboration abilities.Have a proven track record of successful SAP CRM implementations.Display proficiency in business process analysis and documentation.Show commitment to continuous learning and staying current with industry trends.
Certifications Required
SAP Certified Application Associate - CRM SAP Certified Technology Associate - CRM
