Manager - OTC
Genpact
5 - 10 years
Noida
Posted: 3/5/2025
Job Description
Responsibilities
Process Owner should lead the SOP review and contribute to increase the Quality of the content of our documentation
Design and periodically review and update LTO / PKT question bank (working together with In House PO)
Ensure availability and regular update of training materials covering process and systems;
More detailed process Mapping to capture all country deviations and specifics. To gage this exception versus new deployments, changes etc. and understand the impact.
Address systematic issues on processes that lead to decreased performance (e.g. Claims) due to current process design, metrics etc
Monitor Overall Process Quality through the management of End-to-End Metrics for their respective processes.
Identify and Manage process risks through a dedicated framework and tracking system that the process owner needs to define.
To drive Process Standardization by clearly laying out the subsidiary specific deviations and create a core process model design.
Evaluate the process related changes requested by the subsidiary if they are necessary, estimate the impact and address together with the Inhouse Process owner.
To drive the Transformation Agenda in order to deliver efficiency related targets. Monitor ongoing Solutions (e.g., RPA) in terms of efficiency and relevance.
To understand IT landscape and to evaluate risks and dependencies of the deployment of projects.
Support Transitions with regards to analyses being performed on scope both in terms of size as well as risk of taking the activity over together with the Inhouse Process Owner
To monitor and manage the transfer rate and tracking of reasons leading to a specific transfer rate. To discuss this on an ongoing basis with the subsidiaries.
Provide training to new joiners or on process / system updates
Qualifications
Minimum qualifications
Written and verbal proficiency in English, min B2
Experience developing a team or Accounts Receivable Team Lead experience in multinational environment
Experience of motivating & managing team of professionals to deliver to consistently high standards
Shown ability to drive team performance with a focus on metrics and Flexible approach with a team spirit
Good understanding of accounting practices
Experience of effective management of under-performance
Ability to anticipate and resolve challenges
Effective interpersonal skills and highly professional style when dealing with business clients
Comfortable delivering against quantitative and qualitative performance metrics
Compliance & controllership attitude
Numerate with a good eye for detail
Proficient IT skills including Excel and Outlook
Preferred qualifications
Experience leading activity migration projects of advantage
Additional European languages (other than Hungarian)
Knowledge of ERP platforms (SAP/Oracle)
What can we offer?
Attractive salary;
Stable job offers - employment contract
Work in a multicultural and diverse environment with employees from over 30 countries
Genpact supports professional trainings and great career development opportunities
Free access to our award-winning learning platform
About Company
Genpact is a global professional services firm that offers a wide range of digital transformation services and solutions. With a presence in over 30 countries, Genpact leverages its deep domain expertise in operations and analytics to help businesses transform their operations, improve efficiency, and enhance customer experience. The company combines digital technology, data science, and operational excellence to deliver business outcomes across various industries, including banking, insurance, manufacturing, and healthcare. Founded in 1997 as a subsidiary of GE, Genpact has grown into an independent, NYSE-listed company with a diverse workforce of over 90,000 employees globally.
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