Manager - Order Management
Genpact
5 - 10 years
Bengaluru
Posted: 03/09/2024
Getting a referral is 5x more effective than applying directly
Job Description
Responsibilities
• Responsible for successful business transitions of OpCos on quality, time, scope, budget: implementation of Customer Service DBB platforms (Agent Order Taking, Logistics Trade Terms). Supporting the Global Customer Service and DBB deployment team in realizing the yearly project roadmap.
• Manage relationship with DBB deployment team, OpCos and global functional SMEs.
• Provide guidance and supervise OpCo deployment as a platform SME.
• Execute work applying practical methods and processes.
• Provide content expertise, hands-on involvement and overall project management of the implementation in close collaboration with the DBB deployment team/local OpCo teams.
• Localize together with OpCos training materials and perform selected platform trainings.
• Support activity of DBB change and communications workstream.
• Align and manage localization requests with global functional SMEs, DBB deployment team and OpCo.
• Autonomously drive the OpCo engagement and project agenda in alignment with DBB deployment team.
• Transfer knowledge and gradually hand over responsibilities to OpCos.
• Sharing best practices and learnings across OpCos and Global CS&L team.
• work experience in Customer Service operations and E-commerce
• Other fields of expertise: experience in Commercial roles a plus
• Functional skills: experience with customer service platforms, ERP implementations
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About Company
Genpact is a global professional services firm delivering digital transformation by putting digital and data to work to create competitive advantage.
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