Manager - International Transmission, Voice n Mobile
Tata Communications
5 - 10 years
Pune
Posted: 27/08/2025
Job Description
Job Description
Part of GTAC-Ethernet team, you will be responsible for support of all issues reaching the GTAC within the Ethernet network, including diagnosing, and resolving complex technical issues.
The role acts as a conduit between customers, NOC and other teams such as engineering, architecture etc. for any issue resolution. This is an operational role, responsible for delivering results that have a direct impact on day-to-day operations and capable of instructing professional or technical staff and reviewing the quality of the work undertaken by these roles.
Responsibilities
Technical administration or troubleshooting to ensure the efficient functionality of the solution.
Incident Validation, Incident Analysis, Solution recommendation
Assists with the development, revision, and maintenance of Standard Operating Procedures and Working Instructions
Act as a point of escalation for Level-3 Support.
Coordinate with different teams on escalations, tracking, performance issues, and outages.
Provide recommendations in tuning and optimization of systems, processes, procedures, and policies.
Maintain an inventory of equipment and procedures used by the operations team and regularly evaluate the procedures and add, remove, and update the procedures as appropriate.
Desired Skill sets
Good knowledge on implementation, installation, integration troubleshooting and overall functionalities
Experience in troubleshooting platform related issues, data backup, restoration, retention
Maintains awareness of latest technologies in the domain
Part of GTAC-Ethernet team, you will be responsible for support of all issues reaching the GTAC within the Ethernet network, including diagnosing, and resolving complex technical issues.
The role acts as a conduit between customers, NOC and other teams such as engineering, architecture etc. for any issue resolution. This is an operational role, responsible for delivering results that have a direct impact on day-to-day operations and capable of instructing professional or technical staff and reviewing the quality of the work undertaken by these roles.
Responsibilities
Technical administration or troubleshooting to ensure the efficient functionality of the solution.
Incident Validation, Incident Analysis, Solution recommendation
Assists with the development, revision, and maintenance of Standard Operating Procedures and Working Instructions
Act as a point of escalation for Level-3 Support.
Coordinate with different teams on escalations, tracking, performance issues, and outages.
Provide recommendations in tuning and optimization of systems, processes, procedures, and policies.
Maintain an inventory of equipment and procedures used by the operations team and regularly evaluate the procedures and add, remove, and update the procedures as appropriate.
Desired Skill sets
Good knowledge on implementation, installation, integration troubleshooting and overall functionalities
Experience in troubleshooting platform related issues, data backup, restoration, retention
Maintains awareness of latest technologies in the domain
About Company
Tata Communications is a global digital ecosystem enabler providing networking, cloud, cybersecurity, IoT, and communication services to enterprises and service providers across 190+ countries.
Services you might be interested in
One-Shot Campaign
Reach out to ideal employees in one shot!
The intelligent campaign for reaching out to the ideal audience to whom you can ask for help (guidance or referral).