Manager - Integrated Marketing & Communications

Job Description:

About the role: We are seeking an experienced Integrated Marketing & Communications Manager to support both external and internal communications for our organization. This role will serve as a strategic communications business partner, working closely with leadership and key stakeholders to develop and implement high-impact communication strategies. The ideal candidate will have strong project management and channel operations expertise for internal communications platforms, along with a deep understanding of external brand positioning and reputation management. The also involves supporting the CSR function with communications and project management support. The role involves a fair bit of travel and adjustable working hours.

Key responsibilities:

Internal Communications & Employee Engagement

• Act as a communications business partner to senior leaders, providing strategic guidance on internal messaging and engagement.
• Partner with support functions and external agency partners to develop and execute internal communications strategies that drive employee alignment, engagement, and culture-building initiatives.
• Manage internal communication platforms (intranet, newsletters, email, digital screens, town halls, etc.), ensuring seamless channel operations and content governance.
• Lead the planning and execution of internal events, leadership communications, and employee engagement campaigns.
• Drive change communications and employee advocacy programs to support business transformation initiatives.
• Collaborate with our US business partners in planning, executing, and reporting enterprise campaigns

External Communications & Brand Reputation

• Develop and execute external brand communication strategies to enhance corporate reputation and positioning.
• Partner with the incumbent PR agency to oversee media relations, PR campaigns, executive thought leadership, and crisis communication efforts.
• Create compelling corporate messaging, press releases, speeches, and content that reinforce the company’s values and mission.
• Collaborate with our global PR & external communications team to ensure messaging and brand consistency across external-facing channels and platforms
• Monitor industry trends and provide insights to shape proactive external engagement strategies.

Corporate Social Responsibility (CSR) & Thought Leadership

• Develop CSR communication strategies, ensuring the company’s social impact initiatives are effectively communicated internally and externally.
• Craft storytelling narratives and content that showcase the company’s commitment to corporate citizenship.
• Partner with CSR teams and external organizations to highlight our sustainability and community engagement programs
• Supervise on-ground volunteering programs including liaison with non-profit partners and program management support

Project & Channel Operations Management

• Oversee the implementation and optimization of internal communications platforms and tools, ensuring they are effective, engaging, and accessible to employees.
• Lead cross-functional collaboration to enhance the user experience and efficiency of digital communication channels.
• Track and analyze the impact of communication strategies through metrics and feedback mechanisms, continuously improving engagement and reach.
• Ensure best practices in content governance, workflows, and enterprise compliance for internal and external messaging.

Preferred Qualifications & Experience

• 7-10 years of experience in corporate communications, internal communications, external branding, and marketing communications.
• Experience working in a Global Capability Center (GCC) or multinational organization (IT/ITes) is a strong plus.
• Proven expertise in communications business partnering, advising senior leaders on messaging and engagement strategies.
• Strong project management skills with experience in handling multiple communications campaigns, platforms, and digital tools.
• Excellent written and verbal communication skills, with the ability to craft compelling content for diverse audiences.
• Strong understanding of corporate reputation management, media relations, and executive communications.
• Experience managing internal communication tools such as SharePoint, intranet platforms, enterprise social networks, and email automation tools.
• Ability to thrive in a fast-paced, matrixed environment and collaborate across global teams.

Why Join Us?

• Guardian India has been certified as a Great Place To Work for three times and recognized as India’s best companies to work for (2023)
• Our purpose is to inspire well-being for the people we serve – consumers, colleagues, and communities.
• We are an equal opportunity employer with a strong equity & inclusion culture driven by the leadership.
• A dynamic and collaborative work culture that values innovation, employee engagement, purpose and overall well-being.
• This is a strategic role with high visibility, working directly with leadership teams.
• The candidate has the opportunity to shape the company’s internal culture and external reputation.
• Work in a fast-growing global capability center, driving impactful communications in a multinational environment.

If you have a passion and deep expertise for storytelling, brand positioning, colleague engagement and digital engagement, we invite you to apply!

Location:

This position can be based in any of the following locations:

Current Guardian Colleagues: Please apply through the internal Jobs Hub in Workday