Manager - Incentive Compensation

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About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

Job Details:

Founded in 1999, Salesforce.com is the enterprise cloud computing leader. Our social and mobile cloud technologies — including our flagship sales and CRM applications — help companies connect with customers, partners, and employees in entirely new ways. With more than 150,000 customers worldwide, we are proud to contribute to the success of companies of all sizes and industries, around the globe. If you are passionate about innovation, come help revolutionize how companies collaborate and communicate with customers.

Position Description:

The Manager, Compensation Operations, will work cross-functionally with business owners to manage operational issues, understand and execute policies, implement processes, and frame recommendations to improve and scale the support provided by the Global Incentive Compensation team. You will be responsible for developing short and long-term strategies for managing resources within Salesforce Compensation. This role is charged with managing day-to-day operation activities related to incentive compensation operations, ensuring SLAs and KPIs are met, and supporting the achievement of business objectives. You must have a proven track record of solving complex problems, resolving conflict, and implementing innovative solutions. Ideal candidates have specific experience with project lifecycle management. This role must act independently and own the implementation and impacts of assigned projects, and demonstrate the ability to be successful in a team-oriented environment.

Responsibilities:

Run the business
• Understand business processes, the flow of data within and between processes, and recommend process improvements for effective processing of sales inquiries.
• Ensure Sales Compensation Analysts are adhering to policies and procedures. Perform audits on the quality of work. Ensure SOX compliance.
• Assist in Sales Compensation Analysts' escalations to resolve disputes and inquiries regarding compensation policies. If unable to resolve issues, escalate to appropriate Management as needed.
• Ensure day-to-day operations are processed timely and accurately.

Be the catalyst for change
• Proactively seek feedback from the sales organization in order to provide a higher level of service and customer satisfaction while scaling.
• Adopt a beginner's mind, seeking any area of improvements which could lead to higher efficiency or customer satisfaction and implementing solutions.
• Work with global business partners to manage data and operations projects.
• Collaborate with cross-functional teams to identify improvement opportunities, define requirements, and develop solutions.
• Meet with leadership to identify drivers of inefficiencies and present options for resolving inefficient behavior.

Lead the team
• Coordinate and execute recruitment, and training practices required to ensure appropriate levels of staffing in India. Coordinate these activities with counterparts globally.
• Build a streamlined operations team in accordance with the growth of the business.
• Foster an inclusive workplace environment that promotes company values, employee engagement, and people development.

Required Experience:
• Requires 6+ years of related experience.
• Ability to learn quickly in a highly dynamic fast-paced environment.
• Ability to work in a large-scale/matrix global organization.
• Ability to quantify quickly and make recommendations based on the needs of the business.
• Ability to drive alignment on priorities within senior management.
• Exceptional analytical, conceptual, and problem-solving abilities.
• Excellent oral and written communication skills with a high degree of attention to detail.
• Ability to tell compelling stories and explain complex issues in simple ways.
• Ability to work independently with little direction.
• Strong leader and motivator.

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.