Manager - HRO

Genpact

5 - 10 years

Noida

Posted: 29/11/2024

Job Description

Responsibilities

In this role, you will be responsible for US HR and US Payroll, HR admin, Payroll, C&B administration and Recruitment supporting the client in one or more of the following areas
1) HR Admin, Recruitment, C&B
a. Lead the team responsible for managing the Employee Services, C&B administration & recruitment admin processes
b. Ensure adherence to SLAs as agreed for the respective processes
c. Work closely with quality team in identification and implementation of improvement ideas
d. Provide coaching and mentoring to the team and manage client stakeholders
e. Monitor and resolve day to day issues & escalations, if any, by co-ordinating with the client team & Process owners
f. Work closely with client/Process owners to ensure that any process changes / updates are communicated timely to the team members in India
g. Review process performance and report out performance dashboards on a regular basis

2) Payroll
a. Lead the team responsible for managing the Payroll team at Genpact
b. Ensure adherence to SLAs as agreed for the respective processes
c. Monitor and resolve day to day issues & escalations, if any, by co-ordinating with the Payroll team & Process owners
d. Work closely with Process owners to ensure that any process changes / updates are communicated timely to the team members in India
e. Review process performance and report out performance dashboards on a regular basis

Language Support required
Genpact Delivery Center Language
India (Noida) English

Minimum Qualifications

Commerce Graduate (PG an added advantage)
MBA (HR)- Added Advantage

Preferred Qualifications

Exposure to Transition of a new HRO process is important
Delivers oral and written communications that have clarity and impact.
Should have E2E HRO knowledge
HR skillset and experience Advanced Knowledge of Oracle HCM
Should have managed a team Working experience in SOX controls; Responsible for both internal and external audits

About Company

Genpact is a global professional services firm delivering digital transformation by putting digital and data to work to create competitive advantage.