Manager - Floor

Job Title

Job Description Summary

Job Description

• Manage all GRE’s.
• Listening to customer concerns.
• Resolving issues and retailer complaints promptly.
• Escalating complex or unresolved complaints to the relevant departments.
• Following up with customers to collect feedback and ensure they have no additional issues.
• Documenting customer feedback for future reference.
• Performing basic data analysis to understand frequently occurring problems, determine their causes and design solutions to prevent them from reoccurring.
• Improving customer service experience through google reviews, pulse ticketing systems and self-service portals and online communities.
• Maintaining strong working relationships with all retails and fit out vendors.
• Managing inventory documentation and records to improve inventory control.
• Ensure floor upkeeping and coordinate if any escalation from the retails to complete with TAT.
• Have better control on retails movement / shift In/ out procedures.