Manager - Data Analytics & Business Intelligence

Job Summary

Job Description

Core Responsibilities

• • Manage all stages of quantitative (e.g., surveys) and qualitative (e.g., focus groups, 1:1 interviews, etc.) research studies, including research proposals, research methodology & design, operational execution, analysis, and reporting 

  • Identify the proper research method(s) for deep-dive research studies based on business objectives, timeline, and resourcing 

  • Conduct survey analysis, identify insights and opportunities, and devise recommendations that will inform business decisions  

  • Create analysis plans 

  • Dive deep into both qualitative and quantitative data to bring forward new insights that inform product innovations 

  • Identify opportunities to simplify existing research processes and operate more nimbly 

   

  Process Management 

  • Create Timelines across multiple deliverables 

  • Triage and assign workloads across team members 

  • Provide updates on project and task status  

  • Team management and development 

   

  Qualifications 

  • Bachelor’s degree in Business, Research, Economics, or a related field of study required 

  • 5+ years of quantitative/qualitative market research experience, including survey design and execution 

  • 5+ years of experience using data and analytics to address business problems, and drive process improvements 

  • Familiarity with statistical techniques used for survey design and analytics (e.g., statistical significance, Conjoint, MaxDiff) 

  • Experience programming in Decipher/Qualtrics or some similar data collection platforms  

  • Experience using data visualization tools 

  • Experience managing teams 

  • You must have strong interpersonal skills, time management, accuracy, and a passion for communicating effectively (speaking and writing in English). 

  • You are self-directed with an unparalleled work ethic and flexible in accommodating corporate headquarters hours when necessary 

   

   

  Employees at all levels are expected to: 

  • Understand our Operating Principles; make them the guidelines for how you do your job. 

  • Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services. 

  • Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences. 

  • Win as a team - make big things happen by working together and being open to new ideas. 

  • Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers. 

  • Drive results and growth. 

  • Respect and promote inclusion & diversity. 

  • Do what's right for each other, our customers, investors and our communities. 

    

  Disclaimer: 

  • This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications. 

Skills

We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life.

Please visit the benefits summary on our careers site for more details.

Education

Certifications (if applicable)

Relative Work Experience