Manager - Communication

Job Title

Job Description Summary

Job Description

TITLE                                                   Assist Manager Communication

BUSINESS LINE                                   Integrated Facilities Management

REPORTING TO                                   Facility Manager / Client

PRINCIPAL GOALS:                            

• Achieve timely and efficient delivery of Facility Management services to Client location.
• Ensure to follow the communication activities.
• Ensure to monitor the helpdesk operations and respond on timely.

ROLES AND RESPONSIBILITIES:

The Communications Manager is responsible for ensuring consistency between internal and external communications, alignment with the EHS, Operations, Compliance, and statuary requirements. Defines the communication strategies and prepares periodic communications plans in line with the strategic and tactical objectives set forth out by the specific needs of the client

Validate and supervise internal communication initiatives, leadership/ company communication - General and Specific Broadcast (Events & Incidents), Facilities Inductions for the new joinees, Newsletter and Publications, Stakeholder Broadcast Calendar & also supervise the monthly activities planning and execution from the all the Business stakes to present it as Monthly management report (MMR) etc. Undertakes Periodic Site Connect with Business and Support Functions

Work with the Business Units managers to define and implement internal campaigns and manages surveys and opinion. Be part of new initiatives POC for support functions.  Formulates policy/guidelines and templates with inputs from departments. Responsible for regular surveys to gauge TMs satisfaction with the services.

Crisis communication: Define and implement communication strategies during crisis. Prepare written crisis communication material.

Responsible for following resources:

• Communication resources validated by the Business Units, department (presentations, speeches, videos, event organizations etc)

• Databases, photos, video libraries, communications dashboards, branding, signage, logo etc.

Skills & Competencies

• This role requires an energetic young professional, passionate about communications and delivering results,
• Excellent planning skills: quick grasp of situations and able to articulate issues at hand.
• Experience in working with matrixed inter-connected teams across all business functions
• Experience leading modern communications programs that are media-centric, social by design
• High degree of personal initiative, collaboration and strong written communications are critical skills
• Demonstrate drive, initiative, and common sense