Manager, Power Virtual agent/ Azure bot
Genpact
5 - 10 years
Bengaluru
Posted: 3/5/2025
Job Description
Responsibilities
Very strong experience in Power Virtual Agent implementation
Mandatory knowledge in Power Platform solution designing
Excellent Power automate experience
Capable to build connection between Virtual Agent and other systems
Understand the interconnectivity between Power Platform (Dynamics 365, Power BI, Power Automate and Power Apps) and other Office 365 Modules
Excellent analytical and communication skills, a creative mind, and a problem-solving attitude
Experience with Azure services including Azure Bots, Azure Functions, Azure Cognitive Services, and Azure Logic Apps.
Strong understanding of AI and NLP concepts.
Design, develop, and deploy conversational AI solutions using Microsoft Power Virtual Agents and Azure Bot Services.
Collaborate with cross-functional teams to gather requirements and ensure the solutions meet business needs.
Integrate bots with various data sources and third-party services to enhance functionality.
Monitor and analyze bot performance, making necessary adjustments to improve user experience and efficiency.
Provide technical support and troubleshooting for deployed bots.
Stay updated with the latest trends and advancements in AI and chatbot technologies.
Team-player attitude but you can work independently if necessary
Strong AI builder implementation knowledge
About Company
Genpact is a global professional services firm that offers a wide range of digital transformation services and solutions. With a presence in over 30 countries, Genpact leverages its deep domain expertise in operations and analytics to help businesses transform their operations, improve efficiency, and enhance customer experience. The company combines digital technology, data science, and operational excellence to deliver business outcomes across various industries, including banking, insurance, manufacturing, and healthcare. Founded in 1997 as a subsidiary of GE, Genpact has grown into an independent, NYSE-listed company with a diverse workforce of over 90,000 employees globally.
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