Manager, Contract Administration

Manager - Contract Administration

Wolters Kluwer – Global Business Services – Center of Excellence Procurement and Sourcing

Job Description summary

The Center of Excellence is part of our Global Business Services division, and it supports our worldwide sourcing and procurement activities. The activities managed within the CoE are deal support, reporting & analytics, contracts management, tooling support & administration and customer & buying experience services.

We are looking for someone to manage a team of Contract Admins who create and manage contracts within our e-procurement tool- Coupa. The ideal candidate for this role has a proven track record and passion for creating fantastic customer experiences.

Job Description

Contract Administration team manages the end-to-end contracting process for all vendor contracts.

Contract Administration manages all liabilities, obligations, procedures, settlements, conditions and tariffs stated in the contract on an operational level with regards to a specific agreement. Furthermore, Contract Administration manages and resolves all possible contract ambiguities, gaps and changes. 

Roles & Responsibilities:

Key accountabilities:

• Manage day to day operations of the Contract Administration team including mentoring of team members
• Ensure all vendor contracts are managed in a single repository, Coupa
• Point out contract opportunities to Business Partner 
• Initiate contract updates to incorporate environmental changes 
• Contract administration (including Contract Essentials) in Coupa  
• Contract relation with supplier 
• Manage pro-active and operational all agreements, obligations, conditions, assumptions, expectations, and objectives under a particular authority with regard to a specific contract between supplier and Business Partner from the start of the execution up to and inclusive the contract closure 
• Provide management reports to the Category Manager on demand, spend, compliance and any other elements which are of strategic sourcing importance. 
• Eliminate or reduce defects, gaps, ambiguities and differences in interpretation of the above mentioned aspects 
• Deliver on time, by engagement or on request, information with regard to status, progress, finance, risk, decisions, actions and unresolved issues to the stakeholders 
• Organize, conduct and administrate the necessary meetings between the contract owner, the project manager, the contract manager and the supplier to execute the above-mentioned matters in a satisfying way for all parties involved 
• Administer (or have administered) all contract related documents, reports and correspondence in an easy and professional way 
• Manage, when applicable, the non-contractual aspects or objectives that are of importance to the supplier     

Key competencies

• Hands on experience in Coupa and or alternative tools e.g. Ariba, Icertis, Adobe Esign, DocuSign and other  Contracts Management tools
• Candidates with procurement plus contractual terms and conditions experience is a must
• Team Management and Problem Resolution skills
• Proven strong analytical ability to solution problems and drive results
• In-depth knowledge of procurement and customer services processes
• Ability to collaborate, build trusted relationships with, and drive action among cross-functional teams and SMEs
• Deep business acumen and strong strategic and conceptual skills
• Strong process and financial acumen
• Great network orchestrator, energetic and team spirit
• Strong interpersonal and communication skills
• Excellent knowledge of Microsoft and relevant IT tools

Other duties

• Proactively pursues professional development activities (e.g., reviewing professional publications, establishing personal networks)
• Manages time and company resources appropriately
• Performs other duties as requested by senior leadership

Education and experience

Minimum: Bachelor’s Degree in any discipline, Candidates with law background would be preferred

Minimum Experience: 7 -10 years of contracts management experience managing internal/external relationships, including:

• Solved complex problems to drive value to the organization
• Working with cross functional international stakeholders across the company
• Defining and implementing change plans
• Working with people from a variety of different backgrounds and cultures
• Collaborating with multiple internal teams
• Demonstrating excellent written and verbal communication
• Demonstrating organizational, time management, and multi-tasking skills
• Utilizing the Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, MS Teams, etc)

Shift timings

• Candidates should be flexible in working multiple shifts to support other offices of Wolters Kluwers. Shift timings would be as follows:
  • 3 pm IST to 12 am IST
  • 6 pm IST to 3 am IST

Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.