Manager, Commute

JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

To provide transport office duties in overall transport operations with knowledge of MoveInSync, Centralized Command Operations Center & data analysis with problem solving skills as per organization requirements.

Key Responsibilities

• Responsible for overall Transport operations round the clock 24/7
• Implementation of policies in force, as well as updating new policies to the concerned from time to time
• Ensure all team members daily activities are carried out in a timely manner
• Team members Job assigning and shifts planning
• Ensure all operations related data backup is stored at shared folders
• Planning and executing of team schedules and attendance monitoring
• Ensure timely review of employee’s feedback and take necessary action to ensure employee satisfaction  
• Ensure to conduct one-on-one meetings regularly with team members
• Ensure all the team members along with contract resources are consistently demonstrating their job without any integrity issues
• Collaborate with transport vendors to complete vehicle & driver induction as per process & ensure 100% compliance
• Executing monthly vendors review meeting
• Monthly connect session, with the assigned, process and the managers, addressing their issues at the real time, and sharing the MOM to managers & store the same in shared share drive
• Regular interaction with service providers in terms of smooth operations and to handle escalations
• Ensure incidents mails and reports are sent on time Business and Management in real time of the incident
• Prepare monthly score card for all vendors to measure their performance
• Ensure there is no impact on transport operations BCP situation & make sure vendors supported us in providing sufficient cabs 
• Be proactive and use insights from industry and on ground situations to introduce and implement safety to check to minimize employee’s risk and operations
• Stay informed on RTA & Govt. policy rules & regulations and recommended changes to ensure compliance of vehicles & drivers for smooth operations
• As a people manager the person is responsible team growth and perform grooming / coaching to ensure the team
• Ensure women employee safe travel and make sure security is provided while odd timings
• Ensure every team member to comply with the Amazon policies

Qualifications:

• Bachelor's degree
• 5+ years of experience in employee transportation, commute program administration, or related role
• Strong analytical and problem-solving skills
• Excellent communication and interpersonal abilities
• Proficiency in data analysis and reporting tools
• Knowledge of local and regional transportation systems and regulations

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If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

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