Management Trainee - Team Leader - Quality Control/Quality Consultant – Trust & Safety
Genpact
5 - 10 years
Hyderabad
Posted: 4/15/2025
Job Description
Responsibilities
:Team Leadership and Management:
o Lead, mentor, and develop a team of Quality Control Analysts and/or Quality Consultants.
o Set clear performance expectations, provide regular feedback, and conduct performance reviews.
o Foster a positive, collaborative, and high-performing team environment.
o Manage team workload, allocate resources effectively, and ensure optimal team productivity.
o Identify training and development needs within the team and facilitate relevant opportunities.
Quality Strategy and Implementation:
o Contribute to the development and implementation of the overall quality control strategy.
o Ensure the consistent application of quality standards, guidelines, and procedures across relevant workflows.
o Drive the adoption of best practices in quality monitoring, evaluation, and reporting.
o Stay abreast of industry trends and advancements in quality management.
Quality Monitoring and Analysis Oversight:
o Oversee the team's quality monitoring activities, ensuring thorough and accurate evaluations.
o Review and analyse team-generated quality data and reports to identify overarching trends and areas for improvement.
o Ensure the timely and accurate reporting of key quality metrics to relevant stakeholders.
Process Improvement and Standardization Leadership:
o Champion process improvement initiatives within the team, leveraging quality insights to drive positive change.
o Lead and participate in cross-functional teams to develop and implement standardized processes and quality controls.
o Promote a culture of continuous improvement and proactive problem-solving within the team.
Stakeholder Management and Communication:
o Serve as a key point of contact for quality-related matters for internal stakeholders and potentially clients.
o Communicate effectively with stakeholders regarding team performance, quality trends, and improvement initiatives.
o Collaborate with other team leaders and managers to ensure alignment on quality goals and strategies.
Compliance and Governance Oversight:
o Ensure the team's adherence to internal quality standards, client-specific requirements, and relevant regulatory guidelines.
o Support internal and external quality audits and ensure the team's preparedness.
o Promote a strong understanding of compliance requirements within the team.
Consultation and Expertise (for Quality Consultant focus):
o Provide expert guidance and consultation to operational teams on quality control methodologies and best practices.
o Support the development and implementation of tailored quality frameworks for specific projects or clients.
o Facilitate workshops and training sessions on quality-related topics.
o Act as a change agent to embed a quality-focused mindset.
About Company
Genpact is a global professional services firm that offers a wide range of digital transformation services and solutions. With a presence in over 30 countries, Genpact leverages its deep domain expertise in operations and analytics to help businesses transform their operations, improve efficiency, and enhance customer experience. The company combines digital technology, data science, and operational excellence to deliver business outcomes across various industries, including banking, insurance, manufacturing, and healthcare. Founded in 1997 as a subsidiary of GE, Genpact has grown into an independent, NYSE-listed company with a diverse workforce of over 90,000 employees globally.
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