Management Trainee - Retail Banking
Genpact
0 - 3 years
Chennai
Posted: 31/05/2025
Job Description
Responsibilities
In this role you will be responsible for all the activities related to retirement, benefits which typically include:
- Good understanding of various retirement plans and regulations affecting them
- Knowledge of middle office and back office processing (retirement account origination, servicing, funds payout, reconciliation of funds, etc.)
- Managing service delivery within the agreed service level across multiple blended processes
- Implement operational governance framework quality review mechanism, communication strategy
- Participate in daily/weekly catch ups with onshore partners to provide business updates and updates on SLAs
- Design and implement action plans, coaching and mentoring sessions for the team members, talent development sessions, as well as career development sessions
- Perform monthly/quarterly/yearly individual appraisal discussions with the team members
- Monitoring the individual/team performance daily and ensures individual and team objectives are met by complying with the established service levels
- Prepare Weekly/Monthly dashboards for reporting
- Identify and execute improvement opportunities that enhance the efficiency and effectiveness of the assigned process
- Exhibit proactive and leadership skills that are flexible and adaptable to a changing business dynamic
- Exposure to tools and technologies offered to enhance effectiveness of the assigned Process
- Building strategic relationships with onshore partners and with operating leaders to facilitate defined goals and objectives
Minimum Qualifications
- Bachelors degree in related field, or equivalent work experience
- Relevant domain experience
- Good Written/Verbal Communication and interpersonal skills
Preferred Qualifications
- Relevant team management experience over 10 people
- Proven ability to strategize, influence, communicate and execute complex initiatives
- Proven ability to manage large teams and drive engagement initiatives leading to low attrition rates and employee satisfaction
- Proven ability to coach and guide team members to reach their maximum potential, by establishing effective career paths and personal development plans
- Proven ability to drive change and effectively motivate the team to work towards continuous improvement
- Self-motivated, high-energy levels, works well under strict deadlines
- Microsoft Office proficiency
About Company
Genpact is a global professional services firm that offers a wide range of digital transformation services and solutions. With a presence in over 30 countries, Genpact leverages its deep domain expertise in operations and analytics to help businesses transform their operations, improve efficiency, and enhance customer experience. The company combines digital technology, data science, and operational excellence to deliver business outcomes across various industries, including banking, insurance, manufacturing, and healthcare. Founded in 1997 as a subsidiary of GE, Genpact has grown into an independent, NYSE-listed company with a diverse workforce of over 90,000 employees globally.
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