Management Trainee
Genpact
0 - 3 years
Pune
Posted: 3/5/2025
Job Description
Responsibilities
Plan and Implement Training Programs in line with training framework agreed with the clients. Oversee governance and effectiveness of the training programs, ensuring alignment with business goals and employee needs.
Manage and update training content, including SOPs, training assessments, and implement change management for process changes from clients along with process SMEs as needed
Run robust governance in line with client expectation of daily, weekly and monthly updates and reviews. Track training progress across all training batches and performance of trainees, providing daily, weekly, and monthly updates.
Work closely with operations leaders and process SMEs to develop and roll out process knowledge assessments, managing coverage, insights, and throughput.
Ensure readiness and participation in Client and Genpact Training related audits. Ensure adherence to client and Genpact compliance training requirements.
Support process improvement projects and standardization activities, undertaking any additional tasks assigned by training leadership.
Conduct trainer and trainee feedback surveys, Track performance for 30-60-90 days, conduct Root Cause Analysis (RCA) with SMEs for trainees as needed.
About Company
Genpact is a global professional services firm that offers a wide range of digital transformation services and solutions. With a presence in over 30 countries, Genpact leverages its deep domain expertise in operations and analytics to help businesses transform their operations, improve efficiency, and enhance customer experience. The company combines digital technology, data science, and operational excellence to deliver business outcomes across various industries, including banking, insurance, manufacturing, and healthcare. Founded in 1997 as a subsidiary of GE, Genpact has grown into an independent, NYSE-listed company with a diverse workforce of over 90,000 employees globally.
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