Management Trainee
Genpact
0 - 3 years
nan
Posted: 4/15/2025
Job Description
Responsibilities
-
Lead and motivate team members, enabling them to meet business objectives and exceed customer expectations
-
Listen to team members feedback and resolve any issues or conflicts
-
Delivery of team service level components, quality and productivity targets & indicators.
-
People Management, including all HR related issues, as well as staff development.
-
Oversee day-to-day operation
-
Ownership and problem resolution
-
Call monitoring support, coaching and feedback, responsibility for delivery of the defined customer experience in every call.
-
Conducting performance appraisal for the team.
-
Compiling reports on teams performance and customer feedback.
-
Communication and being a focal point of dissemination of information from management to team and vice versa.
-
Work closely with team members to solve customer problems. Also needs to understand the agent's problems and weaknesses.
-
Responsible for all HR-related issues affecting team members including conducting
About Company
Genpact is a global professional services firm that offers a wide range of digital transformation services and solutions. With a presence in over 30 countries, Genpact leverages its deep domain expertise in operations and analytics to help businesses transform their operations, improve efficiency, and enhance customer experience. The company combines digital technology, data science, and operational excellence to deliver business outcomes across various industries, including banking, insurance, manufacturing, and healthcare. Founded in 1997 as a subsidiary of GE, Genpact has grown into an independent, NYSE-listed company with a diverse workforce of over 90,000 employees globally.
Services you might be interested in
One-Shot Campaign
Reach out to ideal employees in one shot!
The intelligent campaign for reaching out to the ideal audience to whom you can ask for help (guidance or referral).