Management Trainee

Lead and inspire a high-performing team responsible for delivering exceptional customer support.

Use live and legacy reports, tools, and systems to monitor team performance and identify areas of improvement in real-time.

Coach team members of varying skill levels, focusing on skill development for poor performers while inspiring top performers to achieve greater heights.

Provide hands-on guidance through a "show me rather than tell me" approach to build team independence and confidence.

Foster a culture of continuous learning by turning daily customer interactions into opportunities for growth and improvement.

Collaborate with customer service teams on product, process, and customer experience improvement initiatives.

Proactively identify customer improvement opportunities and turn them into actionable solutions.

Partner with stakeholders to deliver impactful changes that align with business objectives and customer needs.

About Company

Genpact is a global professional services firm that offers a wide range of digital transformation services and solutions. With a presence in over 30 countries, Genpact leverages its deep domain expertise in operations and analytics to help businesses transform their operations, improve efficiency, and enhance customer experience. The company combines digital technology, data science, and operational excellence to deliver business outcomes across various industries, including banking, insurance, manufacturing, and healthcare. Founded in 1997 as a subsidiary of GE, Genpact has grown into an independent, NYSE-listed company with a diverse workforce of over 90,000 employees globally.