Management Trainee
Genpact
0 - 3 years
nan
Posted: 3/5/2025
Job Description
Responsibilities
Analyze and interpret performance data for the account, identifying trends, variances, and opportunities for improvement.
Attend to more complicated reporting requirements as required by business
Collaborate with stakeholders to design and deliver insights-driven recommendations that align with business goals.
Work closely with internal and external stakeholders to optimize outbound calling campaigns, ensuring efficient use of resources and high contact rates.
Monitor, report and conduct analyses on KPIs such as contact rates, conversion rates, occupancy, and adherence.
Partner with internal and external stakeholders to implement process improvements and best practices.
Create and present regular performance reports, including detailed dashboards and ad hoc analyses.
Conducts root cause analyses of SLA deviations, action plan development and resolution.
Attends centralized or site management meeting, as required.
Other assigned tasks as required by the business.
About Company
Genpact is a global professional services firm that offers a wide range of digital transformation services and solutions. With a presence in over 30 countries, Genpact leverages its deep domain expertise in operations and analytics to help businesses transform their operations, improve efficiency, and enhance customer experience. The company combines digital technology, data science, and operational excellence to deliver business outcomes across various industries, including banking, insurance, manufacturing, and healthcare. Founded in 1997 as a subsidiary of GE, Genpact has grown into an independent, NYSE-listed company with a diverse workforce of over 90,000 employees globally.
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