Management Trainee

Genpact

0 - 3 years

Mumbai

Posted: 03/09/2024

Getting a referral is 5x more effective than applying directly

Job Description

Responsibilities

• Perform & review administrative activities across Hire-to-retire process including but not limiting to:
o Managing Tier 0 – self-service and knowledge articles
o Providing Tier 1 support (global) - proactively resolve employee issues or questions on first point of contact, reduce escalations and minimize repeat calls/contacts
o Providing Tier 2 support (global and local)
o Providing response to employee queries – via telephony, chat, email & case management tool
o Perform transactions on HRIS – employee data changes, terminations, org data changes, reporting, compensation changes, etc.
o Generating documents/offers/paperwork according to the case/ticket
o Responding to employee / candidate queries
o Manage cases on the case management tool
o Coordinate with multiple third parties and vendors
o Validate data correctness and approvals as per case/ticket
• Ensure adherence to SLA’s as agreed for the respective process
• Work closely with quality team in identification and implementation of improvement ideas
• Review process performance and report out performance dashboards on a regular basis with respective client stakeholders
• Monitor and resolve day to day issues & escalations, if any, by coordinating with different stakeholders
• Work closely with client process owners to ensure that any process changes / updates are communicated to the team members
• Provide coaching and mentoring to the team members and manage client stakeholders

Preferred Qualifications

• MBA/External Certifications from recognized institutes is an advantage
• Ability to thrive in an unstructured environment and work independently
• Ability to manage multiple complex issues and prioritize projects concurrently
• Ability to work at all levels of the HR “stack” - Strategic, operational, and tactical

About Company

Genpact is a global professional services firm delivering digital transformation by putting digital and data to work to create competitive advantage.