Management Trainee

Regular and prompt phone and email contact with assigned customers to build customer relationships and to ensure minimum bad debt risk, this is to be completed by achieving assigned collections and call quality targets

Act in compliance with company goals, policies, and procedures as they pertain to collection activity, our collections strategy and specified Accounts Receivable goals and objectives

Communicate with the Sales Department on past due accounts at specified intervals. Inform sales representatives and management of changes in account status in a timely manner

Meet defined department and individual goals along with assigned month end reporting deadlines and activity metrics

Establish and maintain effective and cooperative working relationships within the department and company (ex. Disputes,AR). Communicate with internal staff regarding customer payments and issues preventing a timely resolution.

Manage customers by remaining polite, tactful, firm and professional and follow up frequently for payment commitments, Provide high-quality customer service in a timely manner

Maintain client confidentiality and deliver a consistent and professional level of service at all times

Assist customers with vendor registration via online customer payment portals

Enter detailed notes and client information in the online collection tool

Research and perform special projects and other activities as needed

About Company

Genpact is a global professional services firm that offers a wide range of digital transformation services and solutions. With a presence in over 30 countries, Genpact leverages its deep domain expertise in operations and analytics to help businesses transform their operations, improve efficiency, and enhance customer experience. The company combines digital technology, data science, and operational excellence to deliver business outcomes across various industries, including banking, insurance, manufacturing, and healthcare. Founded in 1997 as a subsidiary of GE, Genpact has grown into an independent, NYSE-listed company with a diverse workforce of over 90,000 employees globally.