Management Trainee
Genpact
0 - 3 years
Gurugram
Posted: 21/05/2025
Job Description
Responsibilities
Responsible for delivering and facilitating training through a variety of delivery methods across new hire and tenured participants
Managing the day-to-day activities of the team.
Should be responsible for customer service and collection deliverables.
Must have knowledge of RPC, PTP, Skip Tracking and other basic collection operations.
Motivating the team to achieve organizational goals.
Should be operation expert and able to handle 15-20 resources
Identify focus teams each month and provide/develop materials to be used for necessary coaching and training to improve the overall team/collector performance
Monitor and evaluate calls using evaluation standards and forms mandated by the client
Provide analysis in evaluated calls and identify gaps that impact KPIs
Conduct calibration sessions with Supervisors and Team Leaders, facilitate synergy sessions/team huddles to communicate updates and TD/MTD performance
Development and implementation of training strategies that will impact site CQ metrics, decrease defects and regulatory violations and other key performance metrics
Works closely with other members of the Training and Call Quality team to ensure effective implementation
Create training documentations/learning documents
Conduct PKT (Process Knowledge tests) as per agreed schedule
About Company
Genpact is a global professional services firm that offers a wide range of digital transformation services and solutions. With a presence in over 30 countries, Genpact leverages its deep domain expertise in operations and analytics to help businesses transform their operations, improve efficiency, and enhance customer experience. The company combines digital technology, data science, and operational excellence to deliver business outcomes across various industries, including banking, insurance, manufacturing, and healthcare. Founded in 1997 as a subsidiary of GE, Genpact has grown into an independent, NYSE-listed company with a diverse workforce of over 90,000 employees globally.
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