Management Trainee- OTC

Order Processing:Receive and validate customer orders, ensuring all required information is accurate and complete.

Order Tracking:Monitor order status, from creation to delivery, ensuring timelines are met and proactively identifying any delays.

Customer (Internal and External) Communication:Serve as the point of contact for customers regarding order inquiries, providing updates and resolving issues.

Inventory Coordination:Coordinate with the inventory and warehouse teams to ensure product availability and timely shipment.

Documentation:Maintain accurate order records, updating relevant systems with order status and changes.

Problem Resolution:Address and resolve order discrepancies, including shipping errors, damaged goods, and billing issues.

Collaboration:Work closely with Sales, Finance, and Shipping teams to ensure smooth order processing.

Reporting:Generate and analyze reports on order trends, delays, and customer satisfaction to identify improvement opportunities.

Managing mailbox with response TAT time of 2 hours with first time right response

About Company

Genpact is a global professional services firm that offers a wide range of digital transformation services and solutions. With a presence in over 30 countries, Genpact leverages its deep domain expertise in operations and analytics to help businesses transform their operations, improve efficiency, and enhance customer experience. The company combines digital technology, data science, and operational excellence to deliver business outcomes across various industries, including banking, insurance, manufacturing, and healthcare. Founded in 1997 as a subsidiary of GE, Genpact has grown into an independent, NYSE-listed company with a diverse workforce of over 90,000 employees globally.